Universal Branch Representative I - Carytown Branch

Primary function: perform the duties of both a Teller and Member Service Representative (platform), delivering an exceptional member experience while supporting branch sales and service strategies.

Responsibilities

• Establish member relationships through quality service and cross-selling VACU products/services to meet member needs.
• Handle transactions proficiently and accurately; seek approval for transactions exceeding assigned authority levels.
• Perform paying and receiving functions, including deposits, check cashing, loan payments, miscellaneous sales, and cash advances, with accurate balancing and reporting.
• Disburse cash accurately and maintain a cash drawer, balancing it daily with minimal variances; assist in reconciling errors or discrepancies.
• Maintain adequate cash and/or cash limits as required by VACU policy.
• Evaluate needs of existing and prospective members and make daily referrals to Member Service Representatives.
• Open memberships and all types of deposit accounts.
• Provide assistance and maintenance on all deposit and loan accounts; demonstrate referral-based lending knowledge.
• Assess each member’s financial needs to identify cross-sell opportunities and expand relationships.
• Make appropriate referrals to deepen member relationships and demonstrate decision-making in the best interest of VACU and its membership.
• Engage members and prospective members professionally and courteously in person and over the phone.
• Demonstrate flexibility to meet daily member and branch needs; possess leadership skills to self-manage and guide co-workers.
• Exhibit lobby leadership skills to maximize exceptional member experience.
• Maintain knowledge of all VACU policies and procedures related to platform and teller line, including Security and Information Security.
• Answer member inquiries, cross-sell products and services, and handle transactions efficiently and courteously within established policies.
• Answer phone inquiries professionally and accurately; perform follow-up and courtesy calls to build and retain member relationships.
• Meet performance expectations in service quality, operations, and sales for both teller and MSR roles.
• Handle troubleshooting and special assignments in support of the supervisor.
• Ensure business goals and individual member service and sales goals are consistently met.
• Deliver high-quality service and needs-based sales to members.
• Maintain notary certification and stay informed of all notary rules and regulations.
• Comply with all enterprise-level policies and procedures, including Risk Management policies; complete required training (e.g., BSA, OFAC, Information Security).
• Report all Risk Management Policy violations in accordance with policy.
• Develop and maintain knowledge of applicable federal and state regulations, corporate policies, loan documents, systems, credit reports, and related lending documents.
• Perform other duties as assigned by the supervisor.

Requirements

• Minimum of a high school diploma or equivalent; some college education or business courses preferred.
• Customer/member service experience, preferably at a financial institution.
• Cash handling/business experience at a financial institution.
• Knowledge of TCD transaction and settlement procedures.
• Thorough understanding of financial institution products and services preferred.
• Satisfactory computer skills.
• Positive and effective communication, public relations, cross-selling, problem-solving, and interpersonal skills.
• Sound judgment and ability to handle difficult situations and multiple tasks.
• Professional appearance and manner.

Physical Requirements

• Ability to sit and stand for long periods of time.
• Occasionally lift up to 50 pounds and/or frequently lift up to 30 pounds.

Pay

$50,697 - $56,003