Universal Branch Representative I

PRIMARY FUNCTION

The Universal Branch Representative performs the duties of both a Teller and Member Service Representative (platform). This role is vital in the delivery of an exceptional member experience while supporting branch sales and service strategies.

JOB DUTIES AND RESPONSIBILITIES

• Teller Responsibilities:
  • Establishes member relationships through quality service and cross selling
  • Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority
  • Disburses cash accurately and maintains a cash drawer, balancing it daily
  • Evaluates needs of existing and prospective members and makes daily referrals to Member Service Representatives
  • Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies
  • Maintains adequate cash and/or cash limits as required by VACU policy
• Member Service Responsibilities:
  • Responsible for opening Memberships
  • Responsible for opening all types of deposit accounts
  • Able to provide assistance and maintenance on all deposit and loan accounts
  • Referral based lending knowledge
  • Affords each member’s financial needs to identify, cross-sell opportunities and expand relationships
  • Assesses each member’s financial needs to identify, cross-sell opportunities and expand relationships
  • Makes appropriate referrals to deepen member relationships
  • Demonstrates the ability to make appropriate decisions in the best interest of VACU and the membership
  • Engages members and prospective members in a professional and courteous manner in person and over the phone
  • Possesses leadership skills to properly self-manage and guide co-workers consistently
  • Possesses lobby leadership skills in order to maximize exceptional member experience
  • Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform and teller line, including Security and Information Security
  • Answers member inquiries and cross-sells products and services of the credit union when appropriate
  • Handles troubleshooting and special assignments in support of supervisor
  • Ensures that business goals and individual member service and sales goals are consistently met
  • Delivers high quality service and needs based sales to members

JOB QUALIFICATIONS

• Knowledge: Thorough understanding of products and services offered by financial institutions preferred
• Skills: Satisfactory computer skills required. Positive and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills. Sound judgment. Ability to handle difficult situations. Ability to handle multiple tasks. Professional appearance and manner
• Abilities: Positive and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills. Sound judgment. Ability to handle difficult situations. Ability to handle multiple tasks. Professional appearance and manner
• Minimum Education and Experience: Minimum of high school diploma or equivalent. Some college education or business courses preferred. Customer/member service experience, preferably at a financial institution. Cash handling/business experience at a financial institution. Knowledge of TCD transaction and settlement procedures

PHYSICAL REQUIREMENTS

This job requires the ability to sit and stand for long periods of time. This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.