Universal Branch Representative I

Primary function: perform the duties of both a Teller and Member Service Representative (platform), delivering an exceptional member experience while supporting branch sales and service strategies.

Responsibilities

• Establish member relationships through quality service and cross-selling VACU products/services to meet member needs.
• Handle transactions proficiently and accurately; seek approval for transactions exceeding assigned authority levels.
• Perform paying and receiving functions, including deposits, check cashing, loan payments, miscellaneous sales, and cash advances, with accurate balancing and reporting.
• Disburse cash accurately, maintain a cash drawer, and balance it daily with minimal variances; assist in reconciling errors or discrepancies.
• Maintain adequate cash and/or cash limits as required by VACU policy.
• Evaluate needs of existing and prospective members and make daily referrals to Member Service Representatives.
• Open memberships and all types of deposit accounts.
• Provide assistance and maintenance on all deposit and loan accounts.
• Assess each member’s financial needs to identify cross-sell opportunities and expand relationships.
• Make appropriate referrals to deepen member relationships.
• Demonstrate the ability to make decisions in the best interest of VACU and its membership.
• Engage members and prospective members professionally and courteously in person and over the phone.
• Demonstrate flexibility to meet daily member and branch needs.
• Exhibit leadership skills to self-manage, guide co-workers, and maximize member experience.
• Maintain knowledge of all VACU policies and procedures related to platform and teller line, including Security and Information Security.
• Answer member inquiries, cross-sell products and services, and handle transactions efficiently and courteously.
• Respond to member phone inquiries professionally and accurately.
• Build and retain member relationships through follow-up and courtesy calls.
• Meet performance expectations in service quality, operations, and sales.
• Handle troubleshooting and special assignments in support of supervisor.
• Ensure business goals and individual member service and sales goals are consistently met.
• Maintain notary certification and stay informed of all notary rules and regulations.
• Comply with all enterprise-level policies and procedures, including Risk Management, BSA, OFAC, and Information Security.
• Report all Risk Management Policy violations in accordance with policy.
• Develop and maintain knowledge of applicable federal and state regulations, corporate policies, loan documents, systems, credit reports, and related lending documents.
• Perform other duties as assigned by supervisor.

Qualifications

• Thorough understanding of products and services offered by financial institutions preferred.
• Satisfactory computer skills required.
• Positive and effective communication, public relations, cross-selling, problem-solving, and interpersonal skills.
• Sound judgment and ability to handle difficult situations and multiple tasks.
• Professional appearance and manner.
• Minimum of high school diploma or equivalent; some college education or business courses preferred.
• Customer/member service experience, preferably at a financial institution.
• Cash handling/business experience at a financial institution.
• Knowledge of TCD transaction and settlement procedures.

Physical Requirements

• Ability to sit and stand for long periods of time.
• Occasionally lift up to 50 pounds and/or up to 30 pounds frequently.

Pay

$42,550 - $59,657