Universal Branch Associate - Grand Prairie Carrier

Role Responsibilities

• Help assist with everyday transactions
• Build rapport and make members part of the Texas Trust family
• Create a member experience that makes them feel welcomed
• Personalize every interaction by using the members name and thanking them for choosing Texas Trust
• Exceed member expectations with full consideration of policies, procedures and regulatory requirements while building relationships to enhance our members financial future
• Utilize exceptional service skills to engage with members and present member-focused solutions to deepen relationships in person, by phone and through written communication
• Initiate a warm transition to other areas of business to take care of extended member financial needs
• Educate members on ways to do their banking conveniently through multi-channel solutions including online and mobile banking
• Proactively collaborate with other departments to satisfy all member requests
• Be flexible and willing to assist in other lines of business as requested
• Identify fraud and take appropriate action to prevent losses
• Promote and embody the Yes And culture within the team
• Comply with established regulations and law requirements
• Perform various other duties as assigned