Universal Banker | Point Pleasant

Provide personalized banking services ensuring the highest level of quality service is provided to current and prospective customers.

Responsibilities

• Foster a relationship banking environment by successfully assessing customer needs and recommending/advising appropriate bank products and services.
• Open new accounts (business and personal) and perform maintenance on existing accounts as requested, following established Bank policies and procedures.
• Provide personalized banking services to current and prospective customers, consistently seeking to expand customer satisfaction and retention and provide the highest-level quality customer service.
• Facilitate customer satisfaction and retention by successfully researching and resolving customer issues and inquiries.
• Perform teller duties, including advanced and complex transactions, handling special requests, and investigating discrepancies in accordance with Bank policies and procedures.
• Ensure minimum proving differences and controllable losses. Escalate matters requiring further attention.
• Adhere to privacy and confidentiality policies when assisting customers in obtaining any account information.
• Assist prospective borrowers and act as main point of contact for clients with the completion of loan applications and closing loans.
• Appropriately order and maintain vault cash. Prove vault cash daily.
• Assist with Armored Truck service ensuring standard operating and security procedures. Prepare cash in and out shipments.
• Prove daily journal transactions. Initiate and confirm wire transfers within policy guidelines.
• Reconcile ATM daily and assure proper equipment operation.
• Ensure all duties and responsibilities are performed in accordance with established Bank procedures and regulations.
• Available to travel within the branch network as needed to ensure adequate branch coverage.
• Reconcile coin daily, ability to change coin bags, maintain cleanliness to ensure proper equipment operation.
• Daily use of Cash Recycler to include maintenance as needed and proof as designated.
• Other duties assigned by Retail Bank management.

Requirements

• High School Diploma or equivalent.
• 2-3 years experience in a direct customer service capacity, preferably in a banking environment.
• Prior experience in sales capacity preferred.
• Prior teller experience preferred.
• Exceptional inter-personal and customer service skills.
• Excellent communication skills – verbal, written, listening.
• Strong basic math skills.
• Working knowledge of banking software and/or ability to be trained and quickly learn.
• Working knowledge of bank products and services and/or ability to be trained and quickly learn.

Skills

• Exceptional inter-personal and customer service skills.
• Excellent communication skills (verbal, written, listening).
• Strong basic math skills.

Benefits

• Medical, dental, vision, and life insurance.
• 401K, PTO, and FSA.
• 11 paid holidays.
• Recognition platform integrated with Amazon.
• CREW Cares paid volunteering.
• Professional development opportunities.
• Tuition Reimbursement.
• Student Loan Repayment.
• Calm app subscription.
• Pet benefits.

Pay

$22.25 - $23.00 hourly | $43,387.50 - $44,850.00 annually

Schedule

Full-time; Monday - Saturday, varying; 37.5-hour work week

Working Conditions / Physical Requirements

• Working conditions are those of an “open” office environment, which can require the ability to manage some stress such as noise level from customers, employees, and general office equipment.
• Daily use of wrists, hands, and fingers: to use computer, telephone, fax, copier, and general office equipment.
• Ability to hear and speak clearly for gathering simple to complex information from both customers and co-workers.
• Sitting for extended periods of time (up to 8 hours), standing and walking up to 15% of work time.