Universal Banker

About the role

The role specializes in enhancing the customer experience at our branch through sales, service, and digital engagement of Consumer and Business Banking customers. The primary responsibility is to support daily operations, manage customer appointments, and provide solutions to meet customer needs.

Responsibilities

• Educate customers on our banking solutions and make recommendations based on their needs.
• Engage customers through various channels to encourage the use of digital banking tools and services.
• Explain the criteria used to decide loan applications.
• Complete servicing responsibilities for Consumer and Business Banking accounts and assist with inquiries to explore additional banking needs.
• Follow the Bank's sales process and provide clear, customer-focused advice and guidance.
• Proactively reach out to customers to maintain and grow their banking relationships.
• Adhere to customer service standards and provide a differentiated experience by understanding and addressing customer needs.
• Manage the lobby, greet customers, and take ownership of solving their banking needs.
• Introduce appropriate banking partners when necessary to offer product solutions.
• Ensure compliance with AML, BSA, and KYC regulations and identify potential fraud.
• Resolve customer complaints and accurately log them in the appropriate system.
• Manage and resolve customer overdrafts accurately.
• Accurately complete customer transactions and perform related operational tasks.
• Comply with internal control standards and address any issues raised by external regulators.
• Maintain registration requirements under the Federal SAFE Act.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent (GED)
• Minimum 1 year’s proven retail sales, call center, customer service, or telesales experience
• Strong verbal and interpersonal skills
• Ability to interact with a diverse range of customers (consumer to small business)
• Well-organized and proficient in managing time and prioritizing tasks
• Ability to work under critical time constraints in a team environment
• Proven referral and/or sales ability

Skills

• Excellent communication skills
• Digital fluency
• Customer-centric approach
• Problem-solving abilities
• Time management and prioritization skills
• Adaptability and flexibility

Benefits

The position offers a competitive salary range of $18.68 - $31.14 per hour, USD, based on individual qualifications and experience. M&T Bank also provides an environment that supports belonging and reflects the company's brand.

Pay

$18.68 - $31.14 per hour (USD)

Schedule

N/A