Universal Banker - Palm Harbor

About the role

The Universal Banker at SouthState serves as a full service, single point of contact in the branch for SouthState customers' financial needs. Operating in both a Teller and FSR capacity, the position focuses on providing exceptional customer service, expanding customer relationships, and contributing to the bank's financial growth.

Responsibilities

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Identifies customer needs and expectations by listening for clues.
• Expands customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Complies with all banking regulations, including Regulation CC and Bank Secrecy Act.
• Develops a strong understanding of customer-facing technology and discusses self-service options with customers.
• Teller Duties:
  • Processes transactions for savings, checking, and loan accounts.
  • Maintains a neat and orderly work area.
  • Guides and trains new tellers.
  • Allows customers access to safe deposit boxes.
  • Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
  • Sells certified checks.
  • Balances transactions daily.
  • Utilizes the branch capture system.
  • Follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
  • Fulfills vault responsibilities or back-up vault responsibilities as assigned.
• FSR Duties:
  • Opens new deposit accounts and understands the products and financial services offered by the bank.
  • Handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
  • Explains policies and procedures as necessary, keeping in mind most customers' unfamiliarity with them.
  • Resolves customer problems and complaints with courtesy and discretion, directing customers with difficult problems to other sources for assistance.
  • Shows sincere appreciation for each customer's time and business.
  • Gives business card if not already given.
  • Follows the branch's security and audit procedures and understands the function and operation of the security devices.
  • Affirms that branch records, reports, and other correspondence resulting from customer development attempts are correct, timely, and properly distributed.

Qualifications, Education, And Certification Requirements

• Education: High School diploma or equivalent.
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.
• Training Requirements/Classes: The SouthState Way New Team Member Orientation, Teller Foundations, Banker Foundations, All assigned Regulatory Compliance Training, Acknowledgment of all policies through DocuSign as assigned, Additional training may be required dependent upon experience.
• Physical Demands: Must be able to lift up to 50 pounds, stand and/or sit for long periods of time, effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.
• Work Environment: Most likely in an open lobby area with an individual workstation. Located inside a cooled and heated facility.
• Travel: May be required to travel to come to meetings or training as needed.

Equal Opportunity Employer