Universal Banker – Float - Carroll & North Baltimore

About the role

Float Universal Bankers will be required to travel to multiple branches as assigned by the Area Leader and/or Branch Leader. Provides a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs. Performs more complex transactions with assistance as necessary. Educates clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience. Supports team by making client servicing calls, presenting client offers, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.

Responsibilities

• Delivers superior quality service, identifying and understanding the client’s financial needs.
• Cross-trained to support sales and service activities as needed.
• Provides a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs.
• Performs more complex transactions with assistance as necessary.
• Edits clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
• Serves as point of contact for account maintenance, problem resolution, identifying solutions and services and referring the client to the appropriate teammate.

Requirements

• High school diploma or equivalent education.
• Proven and consistent proficiency in teller or cash handling or client service skills.
• Good interpersonal and communication skills, including a desire to interact with clients and prospects.
• Ability to use office equipment and perform basic mathematical functions.
• Demonstrated ability to deliver excellent client service and provide team support.
• Availability to work Saturdays and/or extended hours.

Qualifications

• High school diploma or equivalent education.
• Proven and consistent proficiency in teller or cash handling or client service skills.
• Good interpersonal and communication skills, including a desire to interact with clients and prospects.
• Ability to use office equipment and perform basic mathematical functions.
• Demonstrated ability to deliver excellent client service and provide team support.
• Availability to work Saturdays and/or extended hours.

Skills

• Knowledge of advanced or complex branch transactions.
• Knowledge of bank operations, policies, and procedures.

Benefits

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

Pay

The annual base salary for this position is $45,760-$52,500 Additional incentive pay is not available for this position.

Schedule

Schedules will be provided in advance but may change based on staffing needs. Float teammates will receive direction from the Branch Leader of the location they are working in on any designated day/week.