Universal Banker

Function

Responsible for the delivery of exceptional customer service related to branch operations on the teller line in conjunction with sales and platform duties, including meeting assigned sales goals, in support of Individual and Branch production goals.

Duties And Responsibilities

• Uses a combination of computer systems, S&T sales skills, product knowledge, and knowledge of policies and procedures to successfully operate a customer service window in an efficient and accurate manner, providing exceptional customer service on a variety of transactions, including the following:
• Utilizing computer systems to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect the customer and the bank from fraud (including, but not limited to verifying balances, placing holds, and documenting proper identification).
• Accepting deposits, verifying endorsements, and issuing receipts.
• Accepting checks or coupons for cashing, identifying customer, verifying endorsements and balances, and/or referring customers to branch management for authorization.
• Accepting savings deposits and withdrawals and performing related duties.
• Providing additional customer services, including bank money orders and other services.
• Accepting various loan payments or other types of payments.
• Balancing window cash daily.
• Performing ATM settlement where applicable.
• Assisting in vault balancing, where applicable.
• Uses the following key sales functions to deliver exceptional customer service and ensure complete customer satisfaction, while meeting and exceeding established sales goals:
• Profile customers to determine and recommend appropriate S&T loan and deposit products.
• Utilizes all sales tools as provided to enhance the customer experience and sales conversation. Example tools but not limited are: LoanFit, sales binders, etc.
• Completes S&T sales process and customer focused conversation with each customer, document notes in appropriate system for all bankers view in future interactions.
• Successfully develops customer profiles and identifies their banking needs.
• Closes business and performs follow-up calls to ensure customer satisfaction.
• Builds warm but professional relationship with customers to help further define their needs and increase their loyalty to S&T Bank.
• Demonstrates complete understanding of the S&T sales process and a comprehensive knowledge of S&T policies and procedures to successfully identify add-on selling opportunities and make recommendations to customers based on their needs.
• CARE certified within 6 months of hire.
• Contributes to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management.
• Executes professional sales and service behaviors in alignment with Bank’s Our Shared Future purpose, five values and core drivers.
• Completes NMLS requirements as part of the S.A.F.E. Act certification.

Physical Demands

• Operates a keypad device: 70% of the day;
• Operates electronic equipment: 10% of the day;
• Operates office equipment: 10% of the day.
• Standing is required 2 hours per day in a straight position.
• Sitting is required 5 hours per day in a leaning position.
• Routinely lifts up to 10 lbs., 2 times per day.
• Maximum lift is 20 lbs., one time per day.
• Must be able to occasionally lift and/or move up to 50 lbs.
• Use of manual dexterity skills for typing and data entry up to 40% of the business day.
• Specific vision requirements include close vision of 18”-20” for computer work.

Education and Experience

• Requires a high school diploma or equivalent.
• Two to five years general and specialized experience.
• Successful completion of the retail training program required including CSR and RSA training programs.

Salary Range

$17.50 - $30.84