Universal Banker I - Pilot Point, Texas

About the role

The Universal Banker serves as a full-service, single point of contact in the branch for SouthState customers’ financial needs. This position operates in the dual capacity of a Teller and Financial Service Representative (FSR), providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships while contributing to the financial growth of the bank.

Responsibilities

• Serve customers quickly, accurately, efficiently, and confidentially according to SouthState Bank Service Standards.
• Understand and explain the bank’s products and services, including features, benefits, rules, regulations, and pricing.
• Identify customer needs and expectations by listening for clues; expand relationships by making referrals.
• Maintain a neat and professional personal appearance in accordance with bank policy.
• Ensure compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develop a strong understanding of customer-facing technology to discuss and enroll customers in self-service options.

Teller Duties

• Process transactions for savings, checking, and loan accounts.
• Maintain a neat and orderly work area; may assist in guiding and training new tellers.
• Provide customers access to safe deposit boxes as needed.
• Cash checks and process savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sell certified checks and balance transactions daily.
• Service and balance ATMs; utilize the branch capture system.
• Follow policies and procedures to minimize operational errors and maintain workflow.
• Adhere to the branch’s security and audit procedures, including the operation of security devices.

Financial Service Representative (FSR) Duties

• Open new deposit accounts and handle services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explain policies and procedures to customers, resolving problems and complaints with courtesy and discretion.
• Direct customers with complex issues to appropriate resources for assistance.
• Promote additional services by addressing customer problems and complaints as opportunities.
• Demonstrate knowledge of financial services offered by the bank.
• Express appreciation for each customer’s time and business; provide business cards as needed.
• Follow the branch’s security and audit procedures, including the operation of security devices.
• Ensure branch records, reports, and correspondence related to customer development are accurate, timely, and properly distributed.

Universal Banker Functions

• Perform duties requiring one year of teller or cash handling experience and six months of customer relationship building or sales experience.
• Demonstrate expertise in Teller II and basic FSR job functions.
• May assume Vault Responsibilities or Back-Up Vault Responsibilities.
• Perform other duties as assigned.

Requirements

• High School diploma or equivalent.
• Cash handling, sales, and customer service experience; previous banking experience preferred.
• Good interpersonal and computer skills.
• Ability to read, write, speak, and understand English.

Training

• The SouthState Way
• New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required based on experience.

Physical Demands

• Ability to lift up to 50 pounds.
• Ability to stand and/or sit for long periods of time.
• Ability to effectively access and interpret information on computer screens, documents, reports, and cash denominations.
• Ability to identify customers.

Work Environment

This position is typically located in an open lobby area with an individual workstation inside a cooled and heated facility. Access to a break room or restroom is available during breaks. Travel may occasionally be required for meetings or training.

Work Location: 700 S. Hwy. 377, Pilot Point, Texas 76258