Universal Banker I - Pilot Point, Texas

Summary/Objectives

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers' financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

About the Role

SouthState is a universal bank committed to helping customers move forward through personal relationships and forward-thinking solutions. The Universal Banker plays a crucial role in this mission by serving customers, expanding relationships, and selling bank products and services.

Responsibilities

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank.
• Identifies customer needs and expectations by listening for clues.
• Expands customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Complies with banking regulations, including Regulation CC and Bank Secrecy Act.
• Develops a strong understanding of customer-facing technology and discusses self-service options with customers.
• Teller Duties:
  • Processes transactions for savings, checking, and loan accounts.
  • Maintains a neat and orderly work area.
  • Guides and trains new tellers.
  • Allows customers access to safe deposit boxes.
  • Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
  • Sells certified checks.
  • Balances transactions daily.
  • Utilizes the branch capture system.
  • Follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
  • Understands and follows branch’s security and audit procedures and the function and operation of the security devices.
• FSR Duties:
  • Opens new deposit accounts and understands the products and financial services offered by the bank.
  • Handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
  • Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
  • Resolves customer problems and complaints with courtesy and discretion and directs customers with difficult problems to other sources for assistance.
  • Shows sincere appreciation for each customer’s time and business.
  • Gives business card if not already given.
  • Follows branch’s security and audit procedures and understands the function and operation of the security devices.
  • Affirms that branch records, reports, and other correspondence resulting from customer development attempts are correct, timely, and properly distributed.

Requirements

• One year of teller or cash handling experience and six months customer relationship building or sales experience.
• Demonstrated expertise in the Teller II and basic FSR job functions.
• Additional responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities.

Qualifications, Education, And Certification Requirements

• Education: High School diploma or equivalent.
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.
• Training Requirements/Classes: The SouthState Way New Team Member Orientation, Teller Foundations, Banker Foundations, All assigned Regulatory Compliance Training, Acknowledgment of all policies through DocuSign as assigned, Additional training may be required dependent upon experience.

Physical Demands

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time.
• Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Work Environment

• This position is most likely in an open lobby area with an individual workstation.
• The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.
• Travel may be required to come to meetings or training as needed.

Work Location

700 S. Hwy. 377 Pilot Point, Texas 76258

Equal Opportunity Employer

including disabled/veterans.