Universal Banker I, II, III - Chicago (Taylor St.)
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We need to preserve all substantive info. Remove boilerplate. We need to include sections only when posting has real specific content.
Let's parse content:
- Who We Are: description of company. Could be "About the role"? Actually "Who We Are" is about company, not role. But we can map to "About the role"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should create sections accordingly.
We have Position Overview describing responsibilities. So we can put that under Responsibilities.
We have Essential Job Function – All Levels (list of duties). That's responsibilities.
We have Additional Responsibilities/Focus of Senior Universal Banker (Level 2) and Universal Relationship Banker (Level 3). Those are also responsibilities.
We have Minimum Requirements for each level. That's Requirements/Qualifications.
We have Competencies – All levels (skills). That's Skills.
We have Preferred, But Not Required (Associate or Bachelor’s degree preferred). That's Qualifications maybe.
We have Compensation & Benefits: includes base pay ranges for each level, variable pay, benefits statement (though benefits details not given beyond "Benefits: How We Support You - Old Second Thanks for considering Old Second!" which is vague). There's no specific benefits listed. So we should not create Benefits section unless posting actually states them. It only says "Benefits: How We Support You - Old Second Thanks for considering Old Second!" That's not specific. So we should omit Benefits section.
Pay: we have base pay ranges for each level. So we can include Pay section with details.
Schedule: we have "This is an onsite position requiring availability during branch operating hours, including Monday through Friday from 8:30am to 5:30pm and Saturday from 8:30am to 1:00pm." That's schedule info. So we can include Schedule section.
We also have "Who We Are" which could be "About the role"? Actually "About the role" maybe refers to role description. But we have Position Overview. Could treat "Who We Are" as "About the role"? Not exactly. But we could create an "About the role" section using the Position Overview description? However we already have Responsibilities. The instruction: "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It's examples, not mandatory to use all. We should include sections only when posting has real specific content. So we need to decide which sections we have content for:
- About the role: we have "Position Overview" describing what the role does. That could be considered About the role. But we also have Responsibilities separate. Might be overlapping. To avoid duplication, we could put the Position Overview under About the role, and then Responsibilities under Responsibilities (maybe more detailed). But the Position Overview already includes responsibilities. However we can split: About the role: brief summary; Responsibilities: detailed list.
Let's extract Position Overview paragraph: "The Universal Banker positions, levels I, II and III (Universal Banker, Senior Universal Banker and Universal Relationship Banker) are responsible for providing front line customer service and sales including accurately opening and closing accounts, performing account maintenance, profiling customers for new sales and cross sell opportunities, and for performing basic Teller functions as needed."
That's a summary. Then Essential Job Function – All Levels list of duties. So we can put summary under About the role, and list under Responsibilities.
Now Requirements: Minimum Requirements for each level. Could be under Requirements.
Qualifications: maybe Preferred, But Not Required (Associate or Bachelor’s degree preferred). Could be under Qualifications.
Skills: Competencies – All levels list.
Pay: base pay ranges and variable pay.
Schedule: availability hours.
We should not include Benefits.
We must not repeat job title as heading. Not needed.
We must not include Job ID etc.
We must output only HTML fragment.
Let's craft:
About the role
About the role
The Universal Banker positions, levels I, II and III (Universal Banker, Senior Universal Banker and Universal Relationship Banker) are responsible for providing front line customer service and sales including accurately opening and closing accounts, performing account maintenance, profiling customers for new sales and cross sell opportunities, and for performing basic Teller functions as needed.
Responsibilities
- Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns.
- Follows up with customers by phone or email.
- Accurately opens, closes, and maintains customer accounts according to established policies and procedures.
- Understands material covered in Personal Banker training manuals.
- Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second’s comprehensive portfolio of banking options.
- Begins to learn and apply knowledge to more complicated retail products including IRAs and loans.
- Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results.
- Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer.
- Maintains working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training.
- Responsible for Operational Accuracy and Compliance (ex. Records, TD Ops, BSA/Fraud/CTR’s, BAI, Signature Cards, CIP, Beneficial Ownership).
- Maintains flexibility in work schedule including opening/closing branch as needed.
- Demonstrates willingness to fill in at other OSB locations as needed.
- Additional Responsibilities/Focus of Senior Universal Banker (Level 2): Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities; leads branch by example through exceptional customer service.
- Additional Responsibilities/Focus of Universal Relationship Banker (Level 3): Manages a book of Retail Banking clients by maintaining regular contact, advising on Personal Banking matters, and serving as a liaison to other business lines for their client base; meets elevated sales and service goals through daily customer interactions and proactive sales opportunities; proactively connects with prospects and clients in the pursuit of new and cross sales opportunities; utilizes each client communication to deepen customer relationships and loyalty to bank; refers other lines of business, such as Wealth Management, Mortgage and Commercial; has deep understanding and applied knowledge of more complicated retail products including IRAs and loans; supports and trains colleagues on advanced products as appropriate.
Requirements
Universal Banker (Level 1): High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience. Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements. This is an onsite position requiring availability during branch operating hours, including Monday through Friday from 8:30am to 5:30pm and Saturday from 8:30am to 1:00pm.
Senior Universal Banker (Level 2): High school diploma (or equivalent) and two years of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience. Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements. This is an onsite position requiring availability during branch operating hours, including Monday through Friday from 8:30am to 5:30pm and Saturday from 8:30am to 1:00pm.
Universal Relationship Banker (Level 3): High school diploma (or equivalent) and three or more years of related experience which includes some banking and/or sales, client relationship management, consultancy experience, or cash handling, or equivalent combination of education and experience. Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements. Must successfully complete Universal (Relationship) Banker Cross Training Development Plan curriculum (or equivalent experience). This is an onsite position requiring availability during branch operating hours, including Monday through Friday from 8:30am to 5:30pm and Saturday from 8:30am to 1:00pm.
But schedule is repeated; we might move schedule to its own section and not repeat in requirements. However the requirement text includes schedule; we could keep it there but also have schedule section. To avoid duplication, maybe we keep schedule only in Schedule section and not repeat in requirements. But the requirement text includes schedule; we could remove schedule from requirement paragraphs and keep only in Schedule section. However we must preserve ALL substantive information; we can't remove schedule info. We can keep it in Schedule section and not duplicate. So we should edit requirement paragraphs to exclude schedule sentences. Let's do that. Thus Requirements paragraphs will be without schedule.Qualifications
Preferred, But Not Required: Associate or Bachelor’s degree preferred.
Skills
- Demonstration of excellent customer service and professional communication.
- Dedication to product promotion, sales referrals, and cross selling products/services.
- Math and computer proficiency.
- Technical aptitude toward learning and utilizing bank software applications.
- Basic understanding of banking, check processing, credits and debits.
- Focus and organization during periods of high volume or interruption.
- Reliable: dedication & commitment to work; follow-through on all tasks.
- Knowledge and compliance with bank rules and regulations.
Pay
Universal Banker – Level 1 Base pay: $18.10 - $22.50/hour. Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance.
Senior Universal Banker – Level 2 Base pay: $20.50 - $26.50/hour. Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance.
Universal Relationship Banker – Level 3 Base pay: $22.55 - $29.00/hour. Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance.
Schedule
This is an onsite position requiring availability during branch operating hours, including Monday through Friday from 8:30am to 5:30pm and Saturday from 8:30am to 1:00pm.
We should also include "Who We Are" maybe as About the company? Not required headings. Could we add an "About the company" section? Not in list but we could still use