Universal Banker I

About the role

The Universal Banker I (UB I) serves in a multi-purpose role, fulfilling the responsibilities of both a Teller and an Account Specialist. This position is responsible for delivering quality customer service and positive banking experiences to current and prospective customers.

Essential Responsibilities

• Champion Enterprise Values: Lead with and model SSB&T’s core values, embedding them into data strategy, governance, and team culture.
• Provide exceptional customer service to meet customer financial needs.
• Maintain knowledge of bank product, services, policies and regulatory requirements.
• Ensure accuracy, confidentiality, and compliance in all transaction.
• Cash deposits, withdrawals, loan payments, and savings bonds.
• Cash checks and process cashier’s checks, gift cards, and foreign currency orders.
• Open, maintain, revise, and close customer accounts, completing all required documentation accurately.
• Verify new account information and updates within the core processing system.
• Process stop payments, wire transfers, online transfers, and outgoing collections.
• Balance and maintain teller cash drawer, vault, ATM, and teller capture system.
• Record and process night drop, mail deposits, and commercial change orders.
• Facilitate customer access to safe deposit boxes and perform related duties.
• Process check orders and prepare account-related correspondence and reports.
• Aid customers with account inquiries, electronic banking issues, address changes, and service requests.
• Issue debit cards, conduct PIN changes, and adjust debit card limits.
• Prepare documentation related to fraudulent activity as required.
• Process dormant account releases and maintain proper documentation.
• Perform document scanning and record retention tasks.
• Review weekly non-customer lists for OFAC compliance.
• Reconcile transactions and prepare operational reports as required.

Candidate Requirements

• High School Diploma or General Education Diploma.
• Ability to handle large amounts of currency with speed and accuracy.
• Strong organizational, interpersonal, and communication skills.
• Excellent customer service skills.
• Ability to multitask effectively in a fast-paced environment.
• Working knowledge of Microsoft Word and Excel.
• Ability to adapt to growing business needs and structural changes.

Candidate Preferred Qualifications

• Prior banking or financial services experience.

Employment Commitments & Physical Requirements

• Full-time Monday- Friday 8am-5pm.
• Focus-intensive position requiring extended periods of sitting and digital navigation.
• Occasional walking, standing, and use of office equipment.
• Must possess close visual acuity and clear speech for verbal communication.

Location & Travel

Physical reporting Branch or Operations office location. Travel may be necessary depending on business needs.

Candidate Requirements

• High School Diploma or General Education Diploma.
• Ability to handle large amounts of currency with speed and accuracy.
• Strong organizational, interpersonal, and communication skills.
• Excellent customer service skills.
• Ability to multitask effectively in a fast-paced environment.
• Working knowledge of Microsoft Word and Excel.
• Ability to adapt to growing business needs and structural changes.

SSB&T Employee Benefits

SSB&T offers all eligible full-time employees a robust benefits package. Employees receive benefits to support total health, financial and work life balance. Benefits packages include life insurance, medical, dental, vision, disability, 401K, vacation and sick time. Full time employees will receive 11 paid federal holidays.

Compensation

We are committed to competitive compensation at SSB&T. By analyzing market data, we establish fair salary ranges. Your pay is determined by your experience, the role's market value, and your geographical location.