Universal Banker I

About the role

Responsible for a broad range of teller transaction processing, referring bank products and services while providing friendly customer service and playing a vital role in delivering an exceptional customer experience.

Responsibilities

• Interact with the public and deal effectively with their questions or problems.
• Familiarize with the Bank’s products and services; look for opportunities to explain, promote, and refer products or services.
• Demonstrate a helpful, friendly attitude and commit to providing excellent customer service; serve as a model of excellent customer service to other employees.
• Identify and refer retail products suitable to the customer’s needs.
• Handle customer complaints or questions and determine the best course of action to remedy the situation.
• Establish and maintain effective working relationships with co-workers, employees, and officials in other departments.
• Receive and handle deposits of all types, ensuring proper endorsement on negotiable instruments.
• Cash checks and pay out money after verification of signatures and customer balances; adhere to policies and regulations in the Teller Operational Policy & Procedures Manual.
• Process checks, deposits, loan payments, night drop bags, mail deposits, and savings bonds.
• Provide access to safety deposit boxes.
• Enter customers' transactions into computer to record transactions and issue computer-generated receipts.
• Accurately balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen.
• Remove deposits from, and count and balance cash in, automated teller system and night drop bags; assist with daily ATM balancing duties.
• Demonstrate responsibility and judgment according to check cashing procedures.
• Order client checks through Harland Clarke.
• Issue cashier’s checks and money orders.
• Complete Currency Transaction Reports (CTRs) and obtain independent verification of report.
• Override excessive drawer cash in Vertex up to approved designated limit.
• Open and maintain all consumer types of checking and savings accounts.
• Complete domestic wire forms accurately.
• Maintain proper amount of currency and coin in drawer per Potomac Bank approved teller currency limits.
• Maintain a neat and orderly work area; ensure all negotiables and confidential records are properly secured.
• Understand role in the event of a robbery, whether victim or bystander, and know proper post-robbery procedures.
• Maintain a professional appearance that evokes the customer’s trust.
• Adhere to all bank policies and procedures and to internal controls and system access restrictions.

Skills

• Pursue additional education or training to remain current, improve knowledge, and diversify skills; ability to be cross-trained in other areas.
• Maintain customer confidentiality; never reveal or divulge customer information outside the Bank.
• Versatility: ability to multi-task under pressure in a fast-paced environment.
• Pleasant personality with above-average knowledge of fundamental arithmetic.
• Adhere to Potomac Bank’s Core Values: Integrity, Teamwork, Growth, Client Commitment, Community Focus.
• Basic skills in operating a computer, printer, and copy machine.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Operate standard office equipment, including coin sorter and currency counter.
• Speak clearly and understandably; write legibly.
• Answer telephones and greet the public in a friendly and courteous manner.
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Deal with problems involving several concrete variables in standardized situations.

Requirements

• High school diploma or general education degree (GED).
• 1-2 years of prior customer service experience.
• Outgoing, service-oriented personality.
• General knowledge of bank operations.
• Excellent communication and customer service skills.
• Basic to advanced computer skills.

Physical Demands

• Regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Potomac Bank is a 100% smoke-free workplace.