Universal Banker I

About the Role

Potomac Bank is looking for a Universal Banker I who enjoys interacting with people, building lasting relationships, and gaining important life financial skills. This role is responsible for a broad range of teller transaction processing, referring bank products and services, and providing friendly customer service to deliver an exceptional customer experience.

Responsibilities

• Interact with the public and deal effectively with their questions or problems.
• Familiarize with the Bank’s products and services; look for opportunities to explain, promote, and refer products or services.
• Demonstrate a helpful, friendly attitude and commit to providing excellent customer service.
• Identify and refer retail products suitable to the customer’s needs.
• Handle customer complaints or questions and determine the best course of action to remedy the situation.
• Establish and maintain effective working relationships with co-workers, employees, and officials in other departments.
• Receive and handle deposits of all types, ensuring proper endorsement on negotiable instruments.
• Cash checks and pay out money after verification of signatures and customer balances.
• Adhere to policies and regulations set forth in the Teller Operational Policy & Procedures Manual.
• Process checks, deposits, loan payments, night drop bags, mail deposits, and savings bonds.
• Provide access to safety deposit boxes.
• Enter customers' transactions into the computer to record transactions and issue computer-generated receipts.
• Accurately balance currency, coin, and checks in cash drawer at the end of shift.
• Remove deposits from, and count and balance cash in, automated teller system and night drop bags.
• Assist with daily ATM balancing duties.
• Order client checks through Harland Clarke.
• Issue cashier’s checks and money orders.
• Complete Currency Transaction Reports (CTRs) and obtain independent verification of report.
• Override excessive drawer cash in Vertex up to approved designated limit.
• Open and maintain all consumer types of checking and savings accounts.
• Complete domestic wire forms accurately.
• Maintain proper amount of currency and coin in drawer per Potomac Bank approved teller currency limits.
• Maintain a neat and orderly work area and ensure that all negotiables and confidential records are properly secured.
• Understand role in the event of a robbery, whether victim or bystander, and know proper post-robbery procedures.
• Maintain a professional appearance that evokes the customer’s trust.
• Adhere to all bank policies and procedures and to internal controls and system access restrictions.

Skills

• Self-Development: Pursue additional education or training to remain current, improve knowledge, and diversify skills. Ability to be cross-trained in other areas.
• Customer Confidentiality: Never reveal or divulge customer information to anyone outside of the Bank.
• Versatility: Ability to multi-task under pressure in a fast-paced environment.
• Pleasant personality with above-average knowledge of fundamental arithmetic.
• Ability to adhere to Potomac Bank’s Core Values: Integrity, Teamwork, Growth, Client Commitment, Community Focus.
• Basic skills in operating a computer, printer, and copy machine.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to operate standard office equipment, including coin sorter and currency counter.
• Ability to speak clearly and understandably and write legibly.
• Ability to answer telephones and greet the public in a friendly and courteous manner.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Requirements

• High school diploma or general education degree (GED).
• 1-2 years of prior customer service experience.
• Outgoing, service-oriented personality.
• General knowledge of bank operations.
• Excellent communication and customer service skills.
• Basic to advanced computer skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Potomac Bank is a 100% smoke-free workplace.