Universal Banker I

About the role

Potomac Bank is looking for a Universal Banker I who enjoys interacting with people, building lasting relationships, and gaining important financial skills. This role requires a multi-tasker with strong organizational abilities.

Responsibilities

• Receive and handle deposits of all types, ensuring proper endorsement on negotiable instruments
• Cash checks and pay out money after verification of signatures and customer balances
• Process checks, deposits, loan payments, night drop bags, mail deposits, and savings bonds
• Provide access to safety deposit boxes
• Enter customer transactions into computer and issue computer-generated receipts
• Accurately balance currency, coin, and checks in cash drawer at end of shift
• Remove deposits from, and count and balance cash in, automated teller system and night drop bags
• Assist with daily ATM balancing duties
• Order client checks through Harland Clarke
• Issue cashier's checks and money orders
• Complete Currency Transaction Reports (CTRs) and obtain independent verification
• May override excessive drawer cash in Vertex up to approved designated limit
• Open and maintain all consumer types of checking and savings accounts
• Complete domestic wires forms accurately
• Maintain proper amount of currency and coin in drawer per bank-approved teller currency limits
• Maintain neat and orderly work area and ensure all negotiables and confidential records are properly secured
• Understand role in the event of a robbery and know proper post-robbery procedures
• Maintain professional appearance that evokes customer trust
• Adhere to all bank policies and procedures, internal controls, and system access restrictions

Customer service duties

• Interact with the public and deal effectively with their questions or problems
• Explain, promote, and refer bank products and services
• Continuously demonstrate a helpful, friendly attitude and commit to providing excellent customer service
• Serve as a model of excellent customer service to other employees
• Identify and refer retail products suitable to the customer's needs
• Handle customer complaints or questions and determine the best course of action
• Establish and maintain effective working relationships with co-workers and employees in other departments

Qualifications

• High school diploma or GED
• 1-2 years of prior customer service experience
• Outgoing, service-oriented personality
• General knowledge of bank operations
• Excellent communication and customer service skills
• Basic to advanced computer skills
• Above average knowledge of fundamental arithmetic
• Ability to adhere to Potomac Bank's Core Values: Integrity, Teamwork, Growth, Customer Commitment, Community Focus
• Basic skills in operating a computer, printer, and copy machine
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to operate standard office equipment, including coin sorter and currency counter
• Ability to speak clearly and write legibly
• Ability to answer telephones and greet the public in a friendly and courteous manner
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations

Critical skills

• Self-Development: Pursue additional education or training to remain current, improve knowledge, and diversify skills; ability to be cross-trained in other areas
• Customer Confidentiality: Never reveal or divulge customer information to anyone outside of the Bank
• Versatility: Ability to multi-task under pressure and in a fast-paced environment

Physical demands

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This response is AI-generated, for reference only.