Universal Banker I

About the role

The Universal Banker I performs a variety of operational banking duties to support the assigned branch office in meeting service and sales goals while delivering the highest quality service to customers.

Responsibilities

• Perform all branch operational procedures, including check cashing, deposit taking, debit card issuance, branch opening and closing, audit requirements, compliance requirements, coin machine, vault, and ATM management.
• Open new personal and business accounts.
• Foster a customer-centric culture within the branch and provide customers with a memorable experience.
• Identify sales opportunities and deepen existing customer relationships.
• Collaborate with branch management and internal business partners to uncover needs and make referrals to cross-sell products and services.
• Understand and abide by all control procedures and compliance policies related to day-to-day duties.
• Active involvement in the community and bank events.

Requirements

• High school diploma or equivalent; Bachelor’s degree preferred.
• At least 1 year in a retail or customer service position.
• One year of prior retail banking experience preferred.
• Excellent verbal, written, and presentation skills.
• Thorough attention to detail.