UNIV - Student Services Program Coordinator II, DHL&M, College of Health Professions

Autonomously performs professional duties as student services coordinator for assigned program(s) within the College of Health Professions. Program assignment(s) could vary between residential, hybrid or fully online programs within the Department of Healthcare Leadership & Management.

Pay

Pay range: $39,300.00 - $53,100.00 - $66,800.00

Schedule

Scheduled weekly hours: 40

Responsibilities

• Student Services Administrator (35%)
  • Advise students regarding course requirements, university and college policies, compliance with university-mandated training, program degree requirements, and student holds.
  • Navigate students to university-wide resources for student wellness, enrollment, and academic support.
  • Coordinate enrollment management process for assigned divisions, including course activation, registration, scheduling, and development & distribution of curriculum details to student cohorts each semester.
  • Monitor and audit student records while maintaining student files.
  • Facilitate transcript grade audits to ensure all students are in good academic standing.
  • Analyze and prepare student data and generate statistical reports for division leadership needs, such as annual requirements.
  • Collaborate with division leaders on the development of academic calendars, cost of attendance worksheets, and curriculum changes.
  • Review program information for compliance with college & university guidelines and ensure on-time submission of updates to the Office of Enrollment Management (OEM).
• Admissions Manager (30%)
  • Serve as the point of contact for applicants under review.
  • Advise applicants regarding admissions requirements, processes, and program information.
  • Collaborate with division and OEM admissions team to develop the annual admissions cycle timeline and routinely communicate to ensure expectations are met.
  • Manage applicant review processes, including interview scheduling and communications.
  • Support logistic efforts for on-campus & virtual admissions events such as interview days and admitted student open house days.
  • Work closely with OEM Admissions liaison ensuring accurate & timely applicant processing, applicant status changes, and program updates.
  • Initiate all communication with applicants regarding final decisions.
  • Develop and distribute accurate and informative admission notifications in a timely manner.
  • Prepare and analyze admissions and applicant data.
  • Generate customized reports for division directors and admissions committees in preparation for review and interview processes; create reports and analyze data for admissions metrics, enrollment projections, attrition reports, graduation, and registration reports.
• Student Event Coordinator (20%)
  • Manage and organize student events including graduations, hooding, clinical celebrations, and honor society ceremonies.
  • Independently facilitate logistics associated with events.
  • Collaborate to ensure events are well organized and provide a positive experience for students and families.
  • Work with OEM to verify student records ensuring eligibility of students for participation in ceremonies/events.
• Communications Director (15%)
  • Collaborate with Division Directors to ensure updates to student handbooks and student resources.
  • Prepare, write, edit, and identify ways to enhance materials.
  • Collect onboarding student information, documents, and disseminate to college/division as needed or requested.
  • Manage student’s class D2L Brightspace resources.
  • Establish and maintain all key dates on faculty/division calendars.
  • Review and verify all information posted on these calendars and ensure information is accurate and up to date each semester.
  • Establish and maintain student OneDrive Groups for cohort email correspondence and resource management.
  • Provide timely notification and reminders to students regarding enrollment deadlines, graduation requirements, and/or compliance matters.

Requirements

• Bachelor's degree.
• One year’s experience in student services programs.
• Autonomous with a high level of attention to detail.
• Ability to establish and maintain effective working relationships with students, faculty, staff, and the public.
• Ability to identify, develop, and implement processes and procedures to streamline efficiencies.
• Ability to provide supportive guidance for a wide range of student problems and concerns.
• Effective verbal and written communicator.
• Skills in multiple software applications.
• Computer literate with experience in Microsoft Office applications.
• Ability to work independently with minimal supervision.
• Ability to maintain a high degree of confidentiality and professionalism.

Physical Requirements

• Ability to perform job functions in an upright position (Frequent).
• Ability to perform job functions in a seated position (Frequent).
• Ability to perform job functions while walking/mobile (Frequent).
• Ability to work indoors (Continuous).
• Ability to work outdoors in all weather and temperature extremes (Infrequent).
• Ability to work in confined/cramped spaces (Infrequent).
• Ability to perform job functions from kneeling positions (Infrequent).
• Ability to bend at the waist (Infrequent).
• Ability to squat and perform job functions (Infrequent).
• Ability to perform 'pinching' operations (Infrequent).
• Ability to fully use both hands/arms (Continuous).
• Ability to perform repetitive motions with hands/wrists/elbows and shoulders (Frequent).
• Ability to reach in all directions (Frequent).
• Good finger dexterity (Frequent).
• Ability to maintain tactile sensory functions (Continuous).
• Ability to lift and carry 50 lbs., unassisted (Infrequent).
• Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted (Infrequent).
• Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted (Infrequent).
• Ability to push/pull objects, up to 15 lbs., unassisted (Infrequent).
• Ability to maintain 20/40 vision, corrected (Continuous).
• Ability to see and recognize objects close at hand (Continuous).
• Ability to see and recognize objects at a distance (Continuous).
• Ability to match or discriminate between colors (Continuous).
• Ability to determine distance/relationship between objects; depth perception (Continuous).
• Good peripheral vision capabilities (Continuous).
• Ability to maintain hearing acuity, with correction (Continuous).
• Ability to perform gross motor functions with frequent fine motor movements (Continuous).
• Ability to work in dusty areas (Infrequent).