Unit Support Associate

Seeking a Unit Support Associate for our Dialysis clinic. This is a part-time (0.6 FTE) role responsible for providing essential administrative and operational support to ensure accurate patient scheduling, account management, and coordination of care.

Schedule

• 3 days per week, 8:00 AM – 5:00 PM
• Includes Thursday and Friday
• Alternating Tuesday/Saturday
• Every other Saturday required

Responsibilities

• Obtains and documents demographic and financial information, including updates and account creation in the Hospital Information System (HIM) for registration, scheduling, and billing
• Verifies insurance benefits using Emdeon, insurance carrier websites, or phone
• Obtains all necessary authorizations for scheduled procedures, documenting payor requirements and information accurately in patient accounts
• Prioritizes workflow and ensures timely, accurate, and compliant pre-registration, registration, billing, and family counseling
• Registers and arrives patients into procedure areas, collecting co-pays and deductibles, and obtaining necessary signatures
• Performs registration for patients who present without pre-registration, verifying insurance coverage and obtaining authorizations
• Maintains accuracy when entering demographic and insurance information in the system
• Provides courteous customer service, answering phones and questions in a timely manner, and maintaining positive relationships with patients, guarantors, insurance companies, and clinical personnel
• Participates in unit and hospital educational programs to maintain current skills and competency levels
• Provides feedback to management regarding work-related problems and assists with resolution
• Offers administrative support, including supply orders, communication, scheduling, copying, faxing, and electronic documentation
• Prepares agendas, minutes, and maintains calendars for meetings
• Performs miscellaneous job-related duties as requested

Requirements

• High School Diploma or GED (required)
• One (1) year of administrative support experience (Associates in Business or related field may substitute)
• Minimum of one year of medical registration experience
• Experience with HIPAA Privacy Act
• Experience in a Windows environment using MS Office Suite (Word, PowerPoint, Visio, Excel)

Physical Requirements

• Frequently: Climbing, feeling (sensing textures and temperatures), reaching, sitting, talking, walking, near vision, use of keyboard/mouse/computer equipment
• Constantly: Hearing, far vision
• Occasionally: Fine motor skills, pushing/pulling, standing, stooping/crouching/kneeling/crawling, lifting up to 35 pounds without assistance, lifting more than 35 pounds without assistance
• Exposure to inside office environment and bloodborne pathogens or bodily fluid

About the Role

This highly detail-oriented and patient-facing role involves managing prior authorizations for Apheresis and Dialysis, scheduling appointments, handling phones, supporting registration and billing accuracy, and assisting patients and families. The associate partners closely with nurses, technicians, and leadership in a fast-paced clinical environment.

Training is provided (approximately 6 weeks, flexible), with ongoing support and opportunities for growth.