Support Associate
About Us
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.
Life at Tory Burch
- Join a purpose-led company on an exciting growth journey with the best Retail Team in the industry.
- Culture is welcoming and inclusive—everyone is empowered to make a difference.
- Competitive pay and rewards for high performance.
- Comprehensive benefits to support mental and physical health, financial security, and overall wellness.
- Generous employee discount and access to exclusive special offers on our collections.
- Retail Excellence Programs in Styling, Coaching, Brand Ambassador, and supportive leadership to help you grow.
- Opportunities to give back through the Tory Burch Foundation and paid volunteer days.
About the Role
This role is ideal for a flexible individual comfortable multi-tasking in a fast-paced environment with shifting priorities, supporting both front-of-house and back-of-house operations. You’re resourceful, collaborative, highly motivated, and efficient. A sense of humor is a plus!
Responsibilities
A typical day is atypical—you might act as greeter, runner, cashier, answer phones, execute operational policies, pack/unpack shipments, or organize the stock room to ensure smooth store operations. The consistent thread is working with an amazing team of professionals who share your passion for excellence.
Requirements
- One-to-two years of experience in a high-volume, customer-driven retail environment; stock-related experience a plus.
- Open availability for a flexible work schedule, including overnights, evenings, holidays, and weekend shifts.
- Occasional overnight travel may be required.
- Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend, and stand for extended periods.
Why Join Us
Our Retail Teams are known for making every customer feel welcome and creating memorable experiences while growing our business daily. Store teams are encouraged to think like entrepreneurs and experiment with innovative ideas to deliver retail excellence.
How We Work Together
- Adaptable – We change before we have to.
- Entrepreneurial – We own it.
- Collaborative – There’s no “I” in Tory.
- Client & Brand Focused – We put ourselves in Tory’s shoes.
- Live the Values – We show up for each other.
- Functional Expertise – We’re constantly learning and growing.
Team Values
We show up with honesty & kindness, act with integrity & compassion, work with passion & humility, and lead with excellence & humor.
Pay
The compensation range for this position is $15.00 USD - $17.00 USD. Our offer will be based on your relevant experience and work location.
Benefits
We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Key benefits include:
- Comprehensive health and wellness programs.
- Financial security initiatives.
- Generous employee discount and exclusive offers.
- Paid volunteer days and opportunities to give back through the Tory Burch Foundation.