Unit Supervisor

About HeartShare

For over 150 years, HeartShare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

About the role

HeartShare St. Vincent’s Services (HSVS) Enhanced Family Foster Care (EFFC) program seeks a Unit Supervisor for its Brooklyn location office to build and lead a strong team that provides and coordinates excellent quality care and healing to children. The Unit Supervisor ensures that every child on the caseload is living in a nurturing, safe, and permanent family as quickly as possible. This role reports to the Director of Foster Care.

Responsibilities

• Provides coaching and support to staff to reinforce quality case practice.
• Completes and submits staff evaluations; resolves and addresses staff issues; participates in hiring and disciplinary actions.
• Provides formal and informal supportive, programmatic, and clinical supervision to each team member; holds formal individual supervision weekly and team meetings monthly.
• Holds staff accountable for strong performance and ensures appropriate record-keeping, including supervisory records.
• Responds to case emergencies (after hours when necessary).
• Ensures the safety and well-being of children; conducts home visits, school visits, and attends court hearings when necessary.
• Attends internal and external training and applies newly gained knowledge in providing service.
• Participates in on-call rotation for after-hours emergencies to ensure 24/7 emergency coverage for families.
• Upholds the agency Mission and Values at all times.
• Reviews all Progress Notes, Court Reports, correspondence, and other documentation, ensuring quality and timely submission.
• Ensures the timely and accurate submission of all forms and documents required by ACS and NYF.
• Ensures adherence to all city and state mandates, including documentation of necessary contacts by Case Planner.
• Facilitates family team conferences as a back-up.
• Performs all other duties as assigned within scope of practice.

Requirements

• Master’s degree required.
• Experience in child welfare/case management strongly preferred.
• Minimum of two to five years of supervisory and/or managerial experience in a relevant field.
• Familiarity with Administration for Children Services (ACS), Office of Children Family Services (OCFS), Department of Youth & Community Development (DYCD), and other relevant municipal and state agencies preferred.
• Broad knowledge of basic principles, concepts, and methodology of social work as acquired through professional experience.
• Ability to teach, train, and coach team members.
• Ability to work flexible hours, including some evenings to support staff needs.
• Excellent verbal and written communication skills.
• Ability to work under stress or in a fast-paced environment.
• Ability to work independently and exercise a high level of confidentiality.
• Computer and typing skills sufficient to perform essential job functions; knowledge of Microsoft Word and Connection highly preferred.
• Driver’s license is preferred (selected candidates will be required to complete a safety training course prior to use of an agency vehicle; personal vehicles will not be used for organization-related driving).

Benefits

• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision, and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount.
• Verizon Wireless Discount.
• BJ’s Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates, and more.