Unit Secretary WMCG - PICU - FT - Night

Core Responsibilities And Essential Functions

• Excellence in Customer Service by partnering with health care team, patient and family
• Protects rights and dignity of patient at all times
• Buils relationships with the family
• Maintains confidentiality
• Participates in hourly patient rounding
• Maintains paper medical record and scanning documents into electronic medical record as necessary
• Solves patient concerns
• Proactively offers assistance and comfort measures to patients and families
• Presents self in positive and professional manner and show sensitivity to concerns and needs of others

Job Summary

Average work shift: Various (United States of America)

The Unit Secretary functions under the direction of the Nurse Manager and Assistant Nurse Manager to facilitate the provision of safe, age appropriate and culturally aware patient care by performing clerical and receptionist functions including computer order entry, retrieval of data, maintaining unit supplies, transporting supplies/equipment/patient medications, preparing and maintaining patient charts, providing customer service and acting as the central communication source on the nursing unit.

Team Work

• Supports initiatives of the Health care team
• Participates in interdisciplinary rounds as scribe and facilitates outcome activities as needed
• Performs charge reconciliation
• Notifies nurse when physician has arrived on unit
• Performs audits as requested
• Performs staffing reconciliation in Smart Square
• Completes and submits supply requisitions; accepts and stocks delivery
• Places orders for durable medical equipment
• Participates in unit performance improvement initiatives

Communication

• Uses effective written and oral communication skills with patients, staff, physicians, family and visitors
• Uses safety communication techniques
• Plays physician and ancillary consults
• Maintains computer and other related IT equipment
• Reports when devices are not working properly
• Acts as liaison between patients and diagnostic areas to determine anticipated times for tests/procedures; communicates with patient and updates white boards with information
• Knowledgeable, maintains, and acts as unit expert regarding patient care documentation tools in the event of downtime
• Unit super user for electronic documentation
• Facilitates data recover during downtime
• Communicates patient care concerns/problems/emergencies to the RN

Safety and Infection Control

• Provides a safe environment for the unit operations
• Consistent use of appropriate hand hygiene
• Keeps patient rooms and unit areas clean and free of clutter
• Follows appropriate PPE/Infection control policies
• Reinforces the importance of universal precautions with patient and patients family
• Operates Xenex machines after patient discharge
• Performs environment of care rounds
• Performs other duties as assigned