Unit Secretary, Step Down/ED

About the Role

Supports and maintains the administrative operation of a health care unit, department, or clinic. Provides administrative, organizational, and communication tasks that contribute to the delivery of high-quality patient care and effective coordination within the health care team.

Responsibilities

• Provides administrative assistance to the health care unit by managing phone calls and handling inquiries from patients, families, and staff.
• Maintains and organizes medical records and other documents as required.
• Maintains confidentiality of all patient data including verbal, written, and electronic formats.
• Utilizes various systems to access, enter, and manage clinical information, including orders and requisitions, summary reports, and other information as appropriate.
• Utilizes electronic devices, computer programs, and applications as required and applicable to the role.
• Organizes the department’s workflow by preparation of patient charts for transfer to other units or facilities according to policies and procedures.
• Greets patients and families. Demonstrates a professional and customer-oriented appearance and demeanor at all times. Demonstrates appropriate verbal and telephone skills.
• Provides support and answers questions as appropriate, contributing to a quality patient experience.
• Orders office and nutritional supplies, equipment, etc. as directed by manager.
• Maintains the order, cleanliness, and appearance of the work station.
• Responds and answers call lights in a timely manner and retrieves items including water, blankets, etc. as requested by patients and staff.

Requirements

• High school diploma or equivalent required.
• Knowledge of medical terminology is preferred.
• Previous experience as a unit secretary or a similar administrative role within a health care setting is preferred.
• BLS through the American Heart Association/American Red Cross is highly encouraged.

Skills

• Proficiency in computer applications and electronic health record systems.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication abilities.
• Ability to work effectively in a fast-paced and sometimes high-stress health care environment.

Benefits

Refer to UMMS Benefits Overview for details.

Pay

Pay Range: $18.12/hr. - $25.99/hr. (based on experience). Shift differential may apply.

Schedule

• Full-Time, Day/Mid Shift - Step Down/ED.
• Shifts: 7:00 AM - 7:30 PM or 10:00 AM - 10:30 PM.