Unit Secretary - Progressive Care Unit (Midland)

Responsibilities

• Serves as receptionist and greeter, courteously answering all inquiries from patients, families, staff, and other departments and facilities.
• Answers phones and transfers calls.
• Page or call nurses, providers and/or families.
• Contacts necessary departments for various tests and procedures and schedules follow-up appointments for patients being discharged.
• Communicates with relevant personnel any information pertinent to a patient's particular needs concerning care, service or comfort.
• Offers patients water and blankets, and assists with other patient and family customer service requests.
• Looks up information in the computer to answer inquiries.
• Uses the computer system to check/validate census, correct bed, correct patient, new consult orders, etc. and update patient status to discharge or transfer.
• Checks new admissions charts making sure all paper forms/consents are in the charts and signed.
• Maintains any paper charts outside the computer system.
• Organizes documents from printer and fax (after visit summaries, prescriptions, etc.) making sure all papers for same patient are together and not co-mingled with others; gives to nurse or provider.
• Checks in and reports out to nursing staff any information received throughout the day.
• May audit charges in the computer system and bring errors to the attention of the designated responsible staff member.
• Faxes documents.
• Enters staff/patient assignments in the nurse call system to facilitate communication.
• Processes consults and contacts consulted provider and documents date/time and with whom they spoke regarding the order.
• Helps compile and print any documents needed for transfer to another facility.
• Processes requests for transfers when patient needs to change rooms.
• Processes requests for patient care supplies when additional or special equipment is needed (such as ostomy supplies or bariatric bed).
• Maintain a clean and orderly work area.
• May audit charges in the computer system and bring errors to the attention of the designated responsible staff member.
• Faxes documents.
• Enters staff/patient assignments in the nurse call system to facilitate communication.
• Other duties as assigned.

Qualifications

• N/A

Skills

• Knowledge of reading, writing, mathematical, and basic computer skills.
• BLS certification is preferred.
• Completion of a medical terminology course preferred.

Physical/Mental Requirements And Typical Working Conditions

• Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
• Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
• Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs. Equivalent Experience And Other Comments (Education)
• Overall vision and hearing is necessary with or without assisted device(s).
• Frequently required to sit/stand/walk for long periods of time.
• May require frequent postural changes such as stooping, kneeling or crouching.
• Some exposure to blood borne pathogens and other potentially infectious material.
• Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
• Able to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
• Overall dexterity is required including handling, reaching, grasping, fingering and feeling.
• May require repetition of these movements on a regular to frequent basis.
• Physical Demand Level: Sedentary.