Unit Secretary Progressive Care Unit

Relief, variable pay range: $22.61 - $28.94

About the role

The Unit Secretary helps facilitate functions of the department by performing clerical duties related to patient care and department flow. This position acts as the department facilitator, communicating with the general public, various hospital departments, physicians, and nursing personnel. The role does not directly supervise other caregivers.

The Unit Secretary works on various units throughout St. Charles Health System, including but not limited to Med/Surg, Medical, Surgical, Ortho/Neuro, Pediatrics, Inpatient Rehab, Intermediate Care Unit, Intensive Care Units, Procedural departments, and floats. These departments provide 24/7 specialized care to patients throughout hospitalization and discharge.

Responsibilities

• Serves as department receptionist, receiving and transmitting messages (personal, telephone, computer) or inquiries to the appropriate destination.
• Responsible for (or assists with) data input using EMR, staffing and charge capture systems, electronic bedboard, charge entry, and charge reconciliation.
• Performs other general administrative duties as required (e.g., emails, filing, ordering supplies).
• Performs stocking of nurse servers in patient rooms and specialty carts or areas on a routine basis.
• Assists in maintenance of equipment as needed.
• Orders departmental non-medical supplies as needed.
• Assists with maintenance of scheduling and various operational processes as directed by Supervisor/Manager.
• Sets up/cancels patient appointments as directed.
• Transports patients, blood, specimens, and other items as needed.
• Answers call lights as needed.
• Demonstrates awareness of and supports St. Charles Health System’s departmental and operating unit goals through participation in continuous quality improvement and departmental activities.
• Participates in activities that promote professional growth and development of self and others.
• Communicates (both written and orally) effectively and maintains professional relationships with caregivers, medical staff, patients, and guests.
• Identifies work-related problems with possible solutions and implements solutions (within scope of practice) when appropriate.
• Participates in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient, and caregiver.
• Participates in creating intentional relationships and demonstrates focus attitudes and behaviors that enhance the care experience.
• Supports the vision, mission, and values of the organization in all respects.
• Supports Value Improvement Practice (VIP-Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality.
• Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Requirements

• High school diploma or GED.
• Willingness to take additional courses as requested.
• AHA Basic Life Support for Healthcare Provider certification.
• Customer service and clerical experience.
• Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Preferred Qualifications

• Previous hospital experience/medical terminology.

Skills

• Excellent communication skills and ability to interact with a diverse population.
• Ability to effectively interact and communicate with all levels within SCHS and external customers/clients/potential employees.
• Strong team working and collaborative skills.
• Ability to work under pressure in a fast-paced environment.
• Ability to multi-task and work independently.
• Attention to detail.
• Excellent organizational, written, and oral communication skills, particularly in dealing with stressful personal interactions.
• Demonstrated ability and experience in computer applications, use of electronic medical record-keeping systems, and MS Office.

Physical Requirements

• Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
• Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
• Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
• Rarely (10%): Stooping/kneeling/crouching, lifting/carrying/pushing or pulling 11-15 pounds, operation of a motor vehicle.
• Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

• Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category: Risk for Exposure to BBP.

Pay

Relief, variable pay range: $22.61 - $28.94 per hour.

Schedule

• Caregiver Type: Relief
• Shift: Variable (may include weekends and holidays)
• Shift Start & End Time: 0600-1830 (example, varies)
• Scheduled Days of the Week: As scheduled