Unit Secretary - Med Surg, Full-Time (36 Hours), Day Shift

About the role

Be a part of a world-class academic healthcare system at UChicago Medicine Ingalls Memorial Hospital as a Unit Secretary in the Inpatient Rehab department. You will act as a central information source for physicians and other healthcare professionals while maintaining patient privacy and confidentiality. This position is a 100% onsite opportunity requiring you to be based in the greater Chicagoland area. Under the leadership of the Manager and/or designee, you will provide clerical support to assist in the delivery of quality care to patients, including transcription processing of physician orders, serving as a reception agent, and facilitating the timely and accurate flow of information to appropriate points of service.

Responsibilities

• Promote the values and mission of Ingalls Memorial Hospital and demonstrate clinical excellence and service.
• Act as a strong patient advocate.
• Demonstrate knowledge of proper telephone function and etiquette; screen and coordinate incoming and outgoing calls, record and report pages and messages.
• Answer call lights promptly, communicate patient needs to appropriate personnel, and follow up on patient requests to ensure response.
• Transcribe medical staff orders accurately and in a timely manner.
• Ensure accurate processing of orders and charges from admission through hospitalization.
• Ensure accurate maintenance of the patient’s medical record and all unit records; assemble the medical record in the proper sequence and check that all forms are stamped.
• Identify outlier reports and forms and note on audit tool for completion.
• Participate in inventory ordering and the distribution of clerical supplies, patient forms, and disposition of outdated forms.
• Monitor discharge activities related to the billing process.

Requirements

• Unit Secretary/Clerical experience, background and/or training.
• High School diploma or equivalent.
• Ability to function effectively in an extended team environment.
• Ability to resolve conflict effectively.
• Ability to give and receive feedback.
• Computer literate.

Preferred Qualifications

• Medical Terminology background.
• Transcription experience.
• Experience with Microsoft Word & Excel.