Unit Secretary Equipment Tech - NICU - PT Days with Benefits

About the role

The Unit Secretary Equipment Tech plays a crucial role in enhancing patient experience and maintaining a high standard of care in the high-risk nursery. This position requires a combination of administrative support and technical expertise.

Responsibilities

• Represent the unit and Hackensack Meridian Health as a Patient Experience Ambassador.
• Ensure patient belongings are secured and labeled.
• Answer telephones in a courteous and professional manner.
• Greet visitors on the unit.
• Provide direction assistance.
• Answer call bells and assist with non-clinical requests.
• Complete hand washing audits.
• Interact with the team to resolve equipment issues, including nurses, physicians, and operations manager.
• Perform daily, weekly, and monthly audits of assigned equipment and patient rooms.
• Maintain and restock assigned procedure carts.
• Serve as a liaison with Bio Med, Sterile Processing, Materials Management, and Plant Operations departments.
• Deliver and pick up equipment and supplies from Sterile Processing promptly.
• Track equipment that is out for repair and follow up routinely.
• Recognize and respond to opportunities to enhance patient satisfaction.
• Adhere to HMH Organizational competencies and standards of behavior.
• Environment of Care Rounding Stock: Personal Protective Equipment (PPE), Stock Blanket warmers and gloves, Round on unit, Report unit conditions and hazards in EPIC and Onelink, Manage all equipment sent out for service, Assist in the preparation & distribution of PKU newborn screenings and results, Distribute medication to the RN which are sent via tube, Acts as a runner to the lab, blood bank, and pharmacy.
• Clerical Duties: Maintain and order office supplies and forms, Manage POLST-FAX advanced directive and POLST, Chart Maintenance, including preparation of admission & transport paperwork, Assist in the preparation & distribution of PKU newborn screenings and results, Distribute medication to the RN which are sent via tube, Acts as a runner to the lab, blood bank, and pharmacy.

Qualifications

• High School diploma or equivalent.
• Proficient computer skills.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and Google Suite platforms.
• Two years of experience in front desk, reception, or customer service preferred.
• Proficiency in a second language preferred.