Unit Secretary

About the role

Performs a wide range of clerical, receptionist, dispatching and/or admitting and discharge duties in support of assigned patient care department.

Core duties and responsibilities

• Greets and admits patients upon their arrival to the department.
• Accurately prepares patient identification bands and name tags.
• Welcomes visitors to the department and responds to requests for assistance or information.
• Assists with delivering items to patient rooms.
• Collections department mail and distributes appropriately.
• Maintains stock levels of office supplies.
• Responsible for clerical admission and discharge functions.
• Schedules all follow-up appointments as requested by physician.
• Arranges transportation for patient as necessary.
• Organizes and maintains patient records and appropriate department records to help ensure accurate and complete documentation.
• Faxes copy of patient chart as needed for arranging transfer or follow up care.
• Coordinates and facilitates ongoing communication to ensure efficient intradepartmental and interdepartmental operations.
• Communicates in a timely fashion with other departments regarding patients who have been admitted, discharged, require inter-hospital transfer, or have expired.
• Consistently answers telephone in a courteous and timely manner, identifying self and department at all times and answering questions within area of knowledge.
• Forwards calls to appropriate staff members.
• Consistently answers patient call bells in a courteous and timely manner and dispatch appropriate personnel.
• Assists physicians and other individuals by providing requested information about specific patient or department routines in accordance with the hospital’s policy on Release of Patient Information.
• Coordinates and facilitates ongoing communication to ensure timely, efficient intradepartmental and interdepartmental transportation of patients.
• Phones in consults to other services in a timely and accurate manner.
• Maintains communication with other patient care departments (e.g., Dietary, Lab, Telemetry, Video Monitoring) to assure patient care needs are met.

Physical requirements

• Manual dexterity used in operating standard office equipment.
• Prolonged periods of sitting.
• May be required to walk to various areas throughout the department or medical complex.
• This may require use of elevators and/or stairs.

Skills and abilities

• Basic computer knowledge and ability to operate standard office equipment.
• Knowledge of medical terminology.
• Proficient in Microsoft Office.
• Excellent written and verbal communication skills.

Additional job description

Scheduled Weekly Hours: 40
Shift: United States of America (Non-Exempt)
Company: RMH Reynolds Memorial Hospital
Cost Center: 324 RMH Neuro Inpatient Psych
Address: 800 Wheeling Avenue Glen Dale West Virginia
Equal Opportunity Employer: West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.