Unit Secretary

About the role

Responsible for providing secretarial support for all employees within an assigned nursing unit. Provides superior customer service to patients and visitors on a given unit.

Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
• Complies with governmental and accreditation regulations.
• Communicates clearly by using customer-focused principles.
• Receives, greets, and directs patients, visitors, and hospital personnel.
• Receives and distributes mail, flowers, and various other items for patients on the unit.
• Assists physicians and nursing staff with clerical needs as required.
• Assists Department Director, Clinical Coordinator, and Charge Nurse as directed.
• Answers call system and delivers message to appropriate staff member.
• Functions as a communication liaison during emergency situations, STAT requests/orders.
• Requests/advises Bed Board/Patient Care Supervisor of all admissions, transfers, discharges, expiration.
• Faxes patient assignments and staffing information assignment to staffing office and ancillary departments.
• Places calls to relay order for consult to appropriate physician/clinician.
• Logs call placed into consult log (unit specific log) and follows-up to insure that consult message is received and acted upon.
• Maintains adequate quantity of supplies and equipment inventory.
• Orders and maintains copies of unit material as needed.
• Initiates, assembles, and maintains physical integrity of electronic and hardcopy of the patient's medical record.
• Faxes patient information to requested healthcare provider in accordance with HIPAA guidelines.
• Performs specialized tasks specific to each department by maintaining the required skills.

Qualifications

High School Diploma or GED required or equivalent.

Experience

Experience in medical clerical/medical receptionist position preferred, or Completion of nurse technician/medical assistant/medical clerical training preferred, or Equivalent hospital experience preferred.

Pay

This position has a hiring range of USD $18.40 - USD $29.74 /Hr.