Unit Operations Coordinator

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota serves kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics, and seven rehabilitation sites. As The Kids Experts™ in the region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital.

About the Department

The pediatric emergency department at Children’s Minnesota Minneapolis campus is the only freestanding pediatric Level I trauma center in the area. The interdisciplinary team cares for a wide range of pediatric trauma and injuries, including chest, bone, spinal cord, head, neck, and abdominal injuries. The department treats over 48,000 patients annually and handles almost 40 percent of all pediatric trauma in the Twin Cities. The 28-bed Level I trauma center serves Minneapolis and outlying facilities, offering critical care transport and telehealth services. While specializing in pediatric emergency medicine, the department also functions as a community-based safety-net for families without a primary care provider. Care is provided from birth through adulthood, with a focus on family-centered, culturally sensitive practices and minimizing procedural pain through the Comfort Promise initiative.

About the Role

The Unit Operations Coordinator is a pivotal frontline role that provides exemplary customer service to families, staff, providers, and visitors, both in-person and by phone. This position answers questions promptly and accurately, problem-solves as needed, and serves as the first point of contact for unit phone calls. Responsibilities include arranging deliveries to patient rooms, directing visitors, and maintaining a safe, welcoming environment. The coordinator acts as a liaison to other departments, supports patient care, and provides administrative and technological assistance to the unit. This role may require floating to other hospital departments as needed.

Responsibilities

• Provide warm, prompt, and accurate customer service to families, staff, providers, and visitors.
• Answer and triage phone calls to the unit, addressing inquiries and resolving issues.
• Arrange deliveries to patient rooms and direct visitors to their destinations.
• Maintain a safe, welcoming, and service-oriented environment.
• Serve as a liaison between the unit and other departments, ensuring tools and resources are available for staff.
• Support patient care and provide administrative assistance to the unit.
• Act as the unit’s technology resource, troubleshooting systems and coaching others on hospital technology.
• Float to other hospital departments as needed.

Requirements

• High school diploma preferred.
• 1 year of experience in a patient care setting preferred.
• Outstanding professional and positive customer service skills.
• Exceptional problem-solving abilities.
• Strong computer skills, including proficiency with Microsoft Word, Excel, and hospital technology systems.
• Competency with basic medical terminology.
• Excellent interpersonal, written, and verbal communication skills in English.
• Self-directed, organized, and capable of multitasking in a fast-paced environment.
• Ability to work independently and collaboratively within a team.

Pay

The posted salary represents a market-competitive range based on benchmark data for similar roles in the local or national market. Annual salaries are based on full-time employment (40 hours per week) and will be prorated for part-time positions. Individual pay rates consider market indicators, skills, education, training, credentials, experience, internal equity, and organizational needs.

Benefits

This position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions requiring night, weekend, or on-call work may qualify for shift differentials or premium pay. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with U.S. Government Form I-9, Employment Eligibility Verification.