Operations Coordinator

Woodhouse Spas is a wholly owned subsidiary of Radiance Holdings, LLC. Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care and modern luxury. Offering signature massages, facials, body treatments, and more, Woodhouse provides guests with a holistic approach to wellness that lasts long after they leave the spa. With 90+ locations nationwide, Woodhouse is the gold standard of neighborhood spas, powered by a commitment to an unparalleled spa experience that focuses on total well-being.

Location: Lakewood, CO (hybrid) or Remote
Travel: Minimal

About the role

The Operations Project Coordinator supports the successful execution of operational initiatives across the Woodhouse network by coordinating projects, managing timelines, supporting new spa openings, and partnering with cross-functional teams. This role ensures projects are organized, completed on time, and aligned with Woodhouse standards while driving operational consistency and continuous improvement.

Responsibilities

• Project Management & Operations
  • Coordinate operational projects from planning through execution.
  • Develop project plans, timelines, and track deliverables.
  • Support the VP of Operations by coordinating priorities, monitoring progress, and following up on action items.
  • Collaborate across departments to improve processes and operational efficiency.
  • Maintain project documentation, resources, and operational standards.
• Training & Event Coordination
  • Coordinate logistics for Brand Ambassador and New Franchise Training, including travel, meeting space, reservations, materials, and participant resources.
  • Support operational meetings, training, and special events as needed.
• Vendor & Retail Operations
  • Support retail and vendor initiatives, including POS product setup, SKU maintenance, merchandising support, and special projects as needed.
• Operations Administration
  • Maintain the Operations team calendar and department schedules.
  • Coordinate meetings, documentation, reports, and shared operational resources.
  • Support additional operational initiatives and special projects as assigned.
  • Organize and execute gift card look up program.

Requirements

• Project management experience, organization, and time management skills with the ability to manage multiple priorities and meet deadlines.
• Excellent communication, collaboration, and relationship-building skills across cross-functional teams and vendor partners.
• Detail-oriented, proactive, and solutions-focused with strong ownership, accountability, and follow-through.
• Adaptable and professional, with the ability to thrive in a fast-paced environment and drive continuous improvement.
• Proficient in Microsoft Office and project management software (Asana preferred).
• Experience in hospitality, retail, franchise, or multi-unit operations preferred.

Benefits

• Paid Holidays: 10 paid holidays per year.
• Flex Time Off (FTO): Flexible time off policy to support work-life balance.
• Health Benefit Program: Medical, Dental, and Vision insurance options for full-time employees.
• Safe Harbour 401(k): Company-sponsored retirement plan with up to 4% company match.
• Bonus: Performance-based bonus plans for all roles.
• Employee Discount Program for Spa Services: Discounts at Woodhouse Day Spas.
• Employee Assistance Program: Support for mental well-being.

Pay

The salary range for this role is $60,000-$70,000 annually. This role is bonus-eligible based on company and individual performance.