Unit Manager - DAYS - Portsmouth, NH

About the role

As a Unit Manager at the National Visa Center, you will supervise, coach, and develop your team, conduct interviews, make hiring decisions, and provide timely deliverables and performance-related data to the U.S. State Department. You may give briefings to visitors and participate in conference calls with overseas posts, CA/VO, the Department of State, and other U.S. Government agencies. This is an onsite position in Portsmouth, New Hampshire with situational telework allowed; candidates must live within a 90-mile radius of the center. Work schedule is daytime hours, Monday through Friday (no weekends).

Job ID: 487576BR | Location: Portsmouth, New Hampshire | Category: Management | Affiliate: Akima

Responsibilities

• Directly supervise, coach, and develop Supervisors, Workload Coordinators, and other management staff as assigned
• Hire and manage a technically proficient and professionally capable staff throughout the life of the contract
• Provide timely deliverables and performance-related data to the customer for monitoring, oversight, and performance measurement of support services
• Suggest process improvements to improve service delivery and performance
• Promote innovation, efficiency, and effectiveness
• Resolve problems with minimal disruption to activities performed under the contract
• Participate in conference calls and digital video conferences as required with overseas posts, CA/VO, Department of State, and other U.S. Government agencies
• Provide formal and informal briefings to visitors as requested
• Perform other duties as assigned to advance the business unit’s mission

Qualifications

• Minimum education: High School diploma or GED
• Bachelor’s degree; or four (4) years of additional experience may be substituted for a Bachelor's degree
• Two (2) years of progressive management experience
• Four (4) years of analytical or information processing experience in a field that equips the applicant with the knowledge, skills, and abilities to successfully manage teams of analysts
• Strong verbal and written command of the English language
• Excellent written and verbal communication skills
• Strong administrative and organizational skills
• Proficient with Microsoft Office suite, including advanced Excel knowledge and skills
• Experience with NICE Contact Center Interaction Recording Software preferred
• Ability to interact with people at all levels
• Demonstrated professional work ethic
• Basic understanding of geography
• Ability to work independently and collaboratively
• Must successfully complete a credit and criminal background check
• Must be able to obtain a Secret-level federal security clearance
• Must be a U.S. citizen to be considered for the Secret federal security clearance

Benefits

• Quarterly, performance-based bonus eligibility
• 401(k) plan
• Health, dental, and vision insurance plans
• Other insurance options available
• Employee Assistance Program (EAP)
• Paid training
• Paid time off
• Daytime hours, no weekends

Physical Demands & Working Environment

• Occasionally required to stand, walk, sit, lift up to 20 lbs., bend, reach, carry, stoop, kneel
• Use hands and fingers to handle, feel objects, tools, or controls; type or write
• Speak and hear
• Specific vision abilities may include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Primary work environment is an office setting; may be required to work in other environments as needed

LDRM is an Alaskan Native company committed to honesty, integrity, and treating everyone with dignity and respect. Our mission is to improve the quality of life for our shareholders and people by maximizing economic growth, protecting and enhancing our environment, and promoting healthy communities consistent with our core principles.