Unit Customer Service Specialist

About the role

The Unit Customer Service Specialist / Secretary is responsible for performing a variety of secretarial and administrative duties to ensure the smooth and efficient functioning of the assigned nursing unit. This role focuses on patient satisfaction, efficient communication, and maintaining organized unit operations.

Responsibilities

• Perform a variety of secretarial and administrative duties to support the nursing unit
• Ensure efficient communication between patients, visitors, and healthcare staff
• Maintain organized unit operations to enhance patient satisfaction

Requirements

• High school diploma or equivalent
• CPR certification within the first 60 days of employment
• Fluent in English
• Willing to work flexible hours

Preferred

• Data entry experience
• Some knowledge of computer programs

Skills and Knowledge

• Demonstrates knowledge of medical terminology
• Self-motivated and makes sound judgments in handling patient and visitor inquiries
• Possesses strong concentration skills, efficiently prioritizes tasks, adapts to change, and multitasks while performing duties quickly and accurately

Pay

This job will be authorized 72.00 hours bi-weekly.

Schedule

Shift: Day
Working Hours: 0630-1900