Unit Customer Service Specialist

About the role

The Unit Customer Service Specialist / Secretary is responsible for performing a variety of secretarial and administrative duties to ensure the smooth and efficient functioning of the assigned nursing unit. This role focuses on patient satisfaction, efficient communication, and maintaining organized unit operations.

Responsibilities

• Perform a variety of secretarial and administrative duties to support the nursing unit.
• Ensure efficient communication between patients, visitors, and staff.
• Maintain organized unit operations.
• Handle patient and visitor inquiries with knowledge of medical terminology and sound judgment.
• Efficiently prioritize tasks, adapt to change, multitask, and perform duties quickly and accurately.

Requirements

• A high school diploma or equivalent.
• CPR certification within the first 60 days of employment.
• Fluent in English.
• Willingness to work flexible hours.

Preferred

• Data entry experience.
• Some knowledge of computer programs.

Skills and Knowledge

• Demonstrates knowledge of medical terminology.
• Self-motivated.
• Sound judgment in handling patient and visitor inquiries.
• Strong concentration skills.
• Efficiently prioritizes tasks.
• Adapts to change.
• Multitasks while performing duties quickly and accurately.

Pay

This job will be authorized 0.80 hours bi-weekly.