Customer Service Specialist

About the role

As a Customer Service Specialist (CSS), you'll be working in our call center, handling customer inquiries and providing exceptional service over the phone. You’ll be the first point of contact for our customers, making their experience with Prairie State Bank & Trust seamless and memorable.

Responsibilities

• Deliver Exceptional Service: Answer customer calls with a professional greeting, use their names, and provide helpful, courteous service. Ensure every interaction is friendly and helpful, offering additional assistance when needed.
• Customer Education: Share your knowledge of our products and services with customers, providing clear and accurate information and helping them understand how to make the most of their accounts.
• Be Accountable and Reliable: Your dependability matters! Show up on time, follow through on promises, and ensure customer inquiries are completed in a timely and thorough manner.
• Professionalism & Teamwork: Maintain a polished and professional appearance, contribute to a positive workplace culture, and collaborate with your teammates to achieve shared goals.
• Continual Learning & Growth: Take advantage of training and development opportunities, completing necessary courses, setting personal goals, and striving to improve.

Requirements

• Exceptional communication skills—both listening and speaking.
• A positive attitude and strong work ethic.
• Proven track record of reliability and growth in previous roles.
• Ability to manage multiple tasks and prioritize effectively.
• Interest in learning about banking products and services.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or a related field is preferred but not required.

Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Ability to multitask and prioritize effectively.
• Positive attitude and ability to work in a team environment.

Benefits

• Comprehensive benefits package including health insurance, paid time off, holiday pay, and opportunities for incentives.

Pay

The starting pay range for this role is $18 - $20 per hour, based on candidate and experience.

Schedule

Monday to Friday - 7:50 am – 5:30 pm
Saturday 8:50 am – 12:00 pm
*Saturday Rotation