Unit Coordinator - Per Diem - BIDMC, Med/surg Unit BIDM

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This role facilitates the smooth and efficient functioning of the unit, serving as a liaison between patients, visitors, and clinicians. You will partner with nurses to coordinate day-to-day patient flow, including communications regarding admissions, discharges, and transfers, while providing outstanding service for every customer interaction.

Farr 3 is a 28-bed inpatient medical-surgical unit at Beth Israel Deaconess Medical Center (BIDMC). The unit provides comprehensive, patient-centered care to a diverse population with a wide range of acute and chronic medical needs. The Unit Coordinator serves as the central hub for communication, organization, and workflow management, ensuring a safe and efficient environment where clinical staff can focus on direct patient care.

Responsibilities

• Facilitates patient flow through the unit.
• Coordinates admissions with admitting, nursing staff, and admission facilitator.
• Assists providers and ensures availability of needed supplies.
• Obtains and communicates information for requested tests and procedures.
• Coordinates registration process for established protocols.
• Answers patient call lights in a timely manner and responds within the scope of the role, following BIDMC Call Light Standards of Practice.
• Greets and directs patients, families, visitors, and staff.
• Identifies self and provides informative, non-clinical information when requested by patients, families, staff, or visitors.
• Utilizes all available information systems that support unit-based operations, such as provider order entry, bed tracking, nursing call system, as directed, ensuring timeliness of response and accuracy of data input.
• Serves as a point person for resolution of IS issues.
• Maintains basic competency in troubleshooting printer/copier/fax issues.
• Ensures patients are properly charged for equipment, supplies, and outside purchases.
• Coordinates special purchases for patient care needs (e.g., specialty beds).
• Ensures that all equipment in the unit is adequately maintained and maintains equipment logs.
• Performs/monitors activities related to JCAHO.
• Manages the unit-based patient valuable program.
• Investigates lost belongings, maintains tracking logs, and provides a detailed summary as requested.
• Reports unresolved losses to Operations Coordinator.

Requirements

• High School diploma or GED required. Associate's degree preferred.
• 0-1 years related work experience required.
• Prior customer service experience.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
• Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
• Minimum per diem requirement is 16 hours per 4-week schedule period.

Preferred Qualifications

• Previous administrative experience in a healthcare setting.

Skills

• Decision Making: Ability to make decisions based on specific instructions, standard practices, and established procedures with little or no supervision.
• Problem Solving: Ability to address routine, somewhat repetitive problems by following clear directions and identifying opportunities for process improvements.
• Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by a supervisor/manager.
• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve operations by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service in a professional, respectful manner using active listening and problem-solving skills. Ability to remain calm in stressful situations.

Pay

The pay range for this position is $20.50 - $27.59 per hour. The base hourly wage range reflects what the organization reasonably and in good faith expects to pay at this time. Actual compensation is determined based on factors such as seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable.

As a health care organization, Beth Israel Lahey Health requires all staff to be vaccinated against influenza (flu) as a condition of employment.