Unit Coordinator, Observation Unit, 24 Hours (Day/Evening / Every Other Weekend)

About the role

Responsible for the overall clerical functions of the nursing station/front desk. Works collaboratively with the clinical team, providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members.

Responsibilities

• Care of the Patient and Family/Visitors
• Greets and directs patients, families, visitors and staff in a friendly courteous positive customer service manner.
• Identifies self. Provides informative, non-clinical information when requested by patients, families, staff or visitors.
• Interacts in a courteous professional manner.
• Care of the Environment, Equipment and Material Supplies
• Performs a variety of activities to ensure a clean, safe and stocked unit environment for patients, visitors and staff.
• Works collaboratively with other units, services, and departments to ensure patients, families, visitors and staff receive needed services information, and materials.
• Communicates findings to clinical team members as appropriate.
• Ensures a patient belongings list for every patient.
• Collaborates with the healthcare team to obtain necessary information for test/procedure scheduling inclusive of necessary pre-test/procedure preparation scheduling.
• Competent in ordering supplies online using Lawson, RSS, and Staples, RR Donnelly.
• Adapts to changing patient and unit needs including but not limited to offering assistance to other team members, floating, adjusting assignments, running unit/patient errands when requested, etc.

Requirements

• Requires a high school education or GED.
• May require additional certifications or licenses based on department needs.

Qualifications

• Excellent customer service skills.
• Ability to multitask and prioritize tasks.
• Strong organizational and attention to detail skills.
• Basic computer skills, including Microsoft Office.
• Knowledge of hospital policies and procedures.

Skills

• Customer Service
• Organizational Skills
• Attention to Detail
• Computer Skills
• Hospital Policies and Procedures

Benefits

N/A

Pay

N/A

Schedule

24 Hours (Day/Evening / Every Other Weekend)