Unit Coordinator, IMCU, 24 Hours (Days)

About the role

Every other weekend and every other major holiday are required. Responsible for the overall clerical functions of the nursing station/front desk. Works collaboratively with the clinical team, participating in the delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members.

Responsibilities

• Care of the Patient and Family/Visitors: Performs a variety of direct service activities to ensure patients and their families/visitors receive timely information and appropriate responses to their needs.
• Greets and directs patients, families, visitors and staff in a friendly, courteous, positive customer service manner.
• Identifies self. Provides informative, non-clinical information when requested by patients, families, staff or visitors.
• Interacts in a courteous, professional manner.
• Care of the Environment, Equipment and Material Supplies: Performs a variety of activities to ensure a clean, safe and stocked unit environment for patients, visitors and staff.
• Works collaboratively with other units, services, and departments to ensure patients, families, visitors and staff receive needed services information, and materials.
• Ensures a patient belongings list for every patient. Upon discharge, copies belongings list and files in binder/other designated location.
• Communicates findings to clinical team members as appropriate.
• Maintains appropriate manual/computer logs records, and unit databases, e.g., diet list, census sheets, supply log, and patient board to include updated physician coverage, current pager number and RN name at all times, admissions, discharges, etc.
• Collaborates with the healthcare team to obtain necessary information for test/procedure scheduling inclusive of necessary pre-test/procedure preparation scheduling, e.g., books necessary, preoperative screening exams/tests in advance of scheduling surgery/procedure; coordinates patient test/procedure schedule to minimize patient travel and time off unit.
• Ensures that the unit has a current Downtime Materials Box. Maintains and replenishes Downtime Box with appropriate order sheets, Doctor's Orders, Progress Notes, lab etc. Is proficient in downtime procedures and aware of location of Downtime Computer and Printer that can be accessed when other computers fail.
• Work Rules, Standards, and Competency Compliance: Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations.

Requirements

• Requires a high school education or GED.