Unit Coordinator & Monitor Tech– Telemetry Stepdown Unit

About the role

The 11ABCD Medical Cardiac Step-Down unit at Good Samaritan Hospital is an intermediate care area dedicated to patients with a variety of cardiac conditions. Our team focuses on caring for patients experiencing chest pain, those recovering from myocardial infarctions (MI), congestive heart failure (CHF), and cardiac arrhythmias. This unit provides an essential bridge for patients transitioning from critical care to a less intensive setting while still requiring specialized cardiac monitoring and support.

Responsibilities

• Maintains proficient knowledge of computer applications specific to unit/job (i.e. maintaining census, accurate scanning of documents).
• Is knowledgeable of the function/operation of equipment specific to the role on the unit.
• Communicates appropriately and effectively with internal and external customers (i.e. staff, patients, families, other departments, etc.).
• Relays accurate and complete information.
• Maintains confidentiality.
• Takes an active role in maintaining patient satisfaction (i.e. way-finding, quick response to call lights and phones, etc.).
• Demonstrates ability to appropriately respond to and prioritize work.
• Removes medications from the tube system and places in appropriate locked cabinet.
• Responds appropriately to emergency situations (i.e. Code Blue, Rapid Response Team, fire, Special Alert).
• Demonstrates knowledge/use of emergency systems, policies and procedures.
• Performs computer down time procedures according to unit/TriHealth guidelines.
• Demonstrates/maintains knowledge of organizational and unit changes.
• Supports organizational and unit changes.
• Acknowledges need for self growth and accountability.
• Identifies areas for self improvement.

Monitor Reader Responsibilities

• Accurately observes and interprets the central cardiac monitors.
• Is aware of the location of all monitored patients during the shift.
• Accurately maintains the cardiac monitor log with strips, intervals and interpretations at designated times as well as prn.
• Recognizes emergency rhythms and notifies appropriate personnel.
• Notifies the RN in accepted timeframe of changes in the patient rhythm or if arrhythmia occurs.
• Demonstrates knowledge/use of emergency systems, policies and procedures.
• Maintains alarms at all times, and immediately reviews alarms and makes cardiac monitoring the first priority.
• Notifies appropriate nursing personnel or clinical engineering of any problems not resolved by unit trouble shooting.
• Maintains equipment, logs and telemetry supplies per unit protocol.

Qualifications

• High School Degree or GED.
• Successful completion of basic cardiology course, including 40 hours of clinical orientation.
• Equivalent experience accepted in lieu of degree.

Skills

• Interpersonal skills to communicate with respect and compassion to customers.
• Hands-on experience in a high-acuity Telemetry setting.
• Opportunities to expand competency in emergency response and advanced care tasks.
• Leverage leadership that promotes professional growth and continuous learning.
• Comprehensive TriHealth benefits, wellness programs, and career support.

Benefits

• Climbing - Occasionally
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting
• Lifting 50+ Lbs - Consistently
• Lifting 11-50 Lbs - Consistently
• Pulling - Consistently
• Pushing - Consistently
• Reaching - Consistently
• Reading - Consistently
• Sitting - Consistently
• Standing - Consistently
• Stooping - Frequently
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Using Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Consistently

Working Conditions

• Climbing - Occasionally
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting
• Lifting 50+ Lbs - Consistently
• Lifting 11-50 Lbs - Consistently
• Pulling - Consistently
• Pushing - Consistently
• Reaching - Consistently
• Reading - Consistently
• Sitting - Consistently
• Standing - Consistently
• Stooping - Frequently
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Using Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Excel: ALWAYS... Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
• Respect: ALWAYS... Respect cultural and spiritual differences and honor individual preferences
• Respect everyone's opinion and contribution, regardless of title/role
• Speak positively about my team members and other departments in front of patients and guests
• Value: ALWAYS... Value the time of others by striving to be on time, prepared and actively participating
• Pick up trash, ensuring the physical environment is clean and safe
• Show courtesy and compassion with customers, team members and the community