Unit Coordinator Mon - Fri 7am - 3:30m

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

About the role

Responsible for general office management, clerical and receptionist duties on the Nursing Unit. Facilitates order entry and processing. Coordinates administrative support activities. Adheres to Nursing Policies and Procedures and Organizational Goals and Objectives.

Responsibilities

• Welcomes and greets patients and visitors to the unit.
• Demonstrates pleasant, professional communication skills when speaking with patients, visitors, nursing staff, physicians, volunteers, and personnel from other departments.
• Answers the phone promptly using proper telephone etiquette.
• Assists visitors in finding patient rooms, staff members, and other resources.
• Facilitates transport of patients at discharge.
• Facilitates the patient belongings process as needed, including handoff of belongings at admission, transfer, and discharge.
• Facilitates calls to physicians on behalf of nurses, avoiding duplication.
• Demonstrates correct use of communication systems such as intercom, pager system, phone functions, pneumatic tube, and other department-based systems.
• Uses unit-specific communication tools and applies them to practice.
• Checks email regularly and posts items at the request of nursing leadership.
• Follows up to ensure that call bells have been addressed.
• Sets up follow-up appointments for high-risk patients after discharge.
• Provides assistance to physicians, nurses, and other healthcare professionals in accurate and efficient entry of computer orders (CPOE).
• Ensures accurate and timely processing of Orders.
• Checks hourly for Order Session Summary reports while still in existence.
• Communicates stat orders to the nurse immediately upon receipt.
• Reviews Daily Lab Orders and enters these for the next day.
• Performs Order Entry, Cancel Order, Order Inquiry functions when needed.
• Reviews orders regularly.
• Facilitates the patient schedule and coordinates when there are multiple tests ordered, keeping track of patient location.
• Prepares charts for admission, transfer, and discharge.
• Prints ExitCare documents upon request and puts chart copy in chart; prepares education packets at the request of nurses to use in their patient teaching.
• Manages pending admissions, discharges, and transfers, conferring with RN or charge nurses on bed assignment.
• Prints census sheet for the next shift as requested.
• Performs job duties in accordance with standards to maintain the unit in a state of survey readiness and maintain quality initiatives.
• Performs assigned duties such as unit errands, stocking supplies, returning equipment to Central Supply, answering unit phone, etc.
• Adheres to unit programs to support patient care such as maintaining a quiet environment, customer service, etc.
• Attends staff meetings on a regular basis.
• Keeps work environment neat and organized.

Requirements

• High School Diploma or GED (Required)
• 0-1 years of training and/or experience at an acute care facility or student nurse with hospital-based clinical experience
• 0-1 years of previous secretarial skills or healthcare experience

Schedule

Full Time, Monday - Friday, 7:00am - 3:30pm, 40 hours per week.

Benefits

We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.