Clinic Coordinator - Mon-Fri 7am-3:30pm

About the role

This mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests.

Primary Duties And Responsibilities

• Schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines
• Maintains confidentiality of Protected Health Information (PHI)
• Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment
• Delivers outstanding customer service to internal and external customers
• Timely, accurately and curiously responds to the needs of internal and external customers
• Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary
• Demonstrates ability to effectively communicate across leadership levels and with varying audiences
• Synthesizes and communicates complex information in patient friendly terms
• Works effectively as a member of the team and across functional teams
• Fosters a sense of shared responsibility among the team
• Recognizes emergencies and appropriately responds using standard operating procedures
• Complies with DFCI policies and procedures
• Understands their role and responsibility in obtaining successful Joint Commission accreditation
• HIPPA regulation compliance
• Completes assigned AEU and Health Stream competencies
• Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information
• Participates and provides constructive feedback on quality improvement projects
• Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook
• Actively engaged in system upgrades and effected operational changes
• Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads

Minimum Job Qualifications

• High school diploma, bachelor’s degree preferred
• Experience working in a customer service setting preferred
• Proficiency in technology and complex computer systems required

Methods of contact

• In person
• Via telephone
• Written letter or email