Unit Coordinator (FT, .9 Night)

About the role

The Unit Coordinator provides essential administrative and clerical support to clinical services, ensuring the smooth and efficient functioning of the unit. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care, combining medical and recovery‑oriented treatment to stabilize individuals in crisis and connect them to community‑based resources for ongoing recovery.

Responsibilities

• Oversee individual registration, verify insurance, manage office tasks, track unit census, and coordinate with clinical staff to optimize unit operations.
• Register individuals for services, including verifying Medicaid eligibility, health plan enrollment, and other third‑party insurance confirmations.
• Collect necessary authorizations and release of information documents.
• Schedule appointments as needed.
• Work closely with the clinical team to communicate any concerns regarding an individual’s psychiatric or medical presentation to the appropriate discipline.
• Greet and receive visitors, maintaining security protocols by monitoring the logbook, issuing visitor badges, and ensuring adherence to procedures.
• Accurately oversee and update the episode of care in the Electronic Health Record (EHR).
• Coordinate the discharge process with other inpatient facilities and manage records within the EHR system.
• Obtain and manage clinical records/documents as requested.
• Communicate relevant information to physicians, nurses, and clinical team members.
• Coordinate with other providers to facilitate discharges and transfers.
• Assist with the 302 involuntary processes, serving as a liaison between departments and ensuring effective communication across multiple disciplines involved in individual care.
• Coordinate the ordering of individual meals, equipment, and maintain necessary unit supplies for daily operations.
• Promote a welcoming environment through excellent customer service; serve as a resource for families, visitors, and vendors, addressing their needs and inquiries.
• Answer incoming calls, provide information, transfer calls, and take messages as necessary to ensure smooth communication.
• Perform all other duties as assigned, contributing to the overall efficiency and effectiveness of the unit.

Requirements

• High School Diploma or Equivalent
• 1 year of exceptional customer service‑oriented work experience
• 3 years of clerical experience
• Current Notary or ability to become a notary within the first 90 days
• Ability to perform Safe Clinch patient restraint techniques
• Must pass the following background checks:
  • Child Abuse Clearance
  • FBI Criminal Background Check
  • Pennsylvania State Police Criminal Record Check
• Must be fully vaccinated (or exempt per company policy) prior to start date as a condition of employment.

Qualifications

• Previous behavioral health experience (preferred)

Benefits

• Comprehensive health insurance for employees and families (Medical, Dental, Vision, Accident, Critical Illness, Hospital Indemnity)
• CHS pays for Basic Life, AD&D, Short and Long‑Term Disability
• Voluntary Life insurance option for employees and families
• Health Savings Accounts (with $1,000–$2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company‑paid parental leave for eligible employees
• Employee Assistance Program (confidential emotional support, work‑life solutions, financial solutions, legal assistance, online support) for all employees
• Auto‑enrollment in the 401k Plan after 90 days
• Connections Health Solutions is a Second Chance Employer