Unit Coordinator (Full Time, .9 Days)

About Us

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent: to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Pay

Actual compensation is based on relevant experience, education, internal equity, and budget.

• Base pay range: $21.28 - $26.12 USD per hour
• Shift differentials:
  • +$2/hr for Monday-Thursday nights
  • +$3/hr for Friday-Sunday nights
  • +$2/hr for Saturday-Sunday days

Responsibilities

• Provide administrative and clerical support of clinical services.
• Oversee the individual registration process, insurance verification, answering phones, general office projects, tracking of unit census, and coordination with clinical staff to ensure efficient functioning of the unit.
• Register individuals for services, including verification of Medicaid eligibility, enrollment with a health plan, and/or confirmation of other third-party insurers.
• Collect appropriate authorizations and release of information documents.
• Schedule appointments (if applicable).
• Work collaboratively with the clinical team and communicate any concerns regarding an individual's presentation (psychiatric or medical) to the appropriate discipline.
• Greet and receive visitors. Maintain security by following procedures, monitoring logbook, and issuing visitor badges.
• Oversee episode of care in Electronic Health Record (EHR) with accuracy and efficiency.
• Coordinate the discharge of individuals with other inpatient facilities and within the EHR.
• Obtain clinical records/documents as requested. Communicate information to physicians, nurses, and clinical team members.
• Coordinate with other providers to assist with the discharge and/or transfers.
• Assist with involuntary admission process.
• Serve as a liaison to all departments and act as the key communication link between multiple disciplines associated with individual care and the smooth functioning of the unit.
• Promote a welcoming environment with excellent customer service.
• Serve as a resource to families, visitors, and vendors.
• Answer incoming calls, provide information, transfer calls, and/or take messages as necessary.
• Perform all other duties as assigned.

Requirements

• High School Diploma or equivalent.
• 1 year of exceptional service customer service-oriented work experience.
• 3 years of clerical experience.
• Current Notary certification or ability to become a notary within the first 90 days.
• Ability to perform Safe Clinch patient restraint techniques.
• Must comply with the Company’s mandatory vaccination policy, including showing proper documentation or obtaining an exemption prior to the start date.
• Complete all credentialing requirements within the required time period, including but not limited to obtaining a National Provider Identifier (NPI), Medallion enrollment, Medicare enrollment, and any other necessary credentials as required for the role.

Preferred Qualifications

• Previous behavioral health experience.

Benefits

Full-time only:

• Comprehensive health insurance (Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity) for employees and their families.
• Company-paid Basic Life, AD&D, Short and Long-Term Disability.
• Voluntary Life insurance option for employees and their families.
• Health Savings Accounts with $1,000 to $2,000 employer contribution depending on plan.
• Flexible Spending Accounts (health care and dependent care).
• 401k company match after 6 months (50% of deferrals up to 6% of compensation).
• Generous PTO starting at 160 hours accrued annually.
• 12 recognized company holidays.

All Employees (Pool, Part-time, and Full-time):

• Employee Assistance Program to help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support.
• After 90 days, auto-enrollment in the 401k Plan.

Connections Health Solutions is proud to be a Second Chance Employer.