Unit Coordinator: D2N: Cardiopulmonary Surgery & Vascular ICU- 12 Hours on Wednesday Night Shift

About the role

The Unit Coordinator's role is to maintain a positive work environment while performing customer service, clerical and reception duties that support the workflow of the unit while applying specialized knowledge for effective operation of the unit's functions.

Responsibilities

• Maintain a positive work environment while performing customer service, clerical and reception duties supporting workflow.
• Ensure accurate preparation, processing and standardization of patient records.
• Utilize clinical information system (EPIC).
• Greet visitors and manage the reception desk.
• Transcribe physician orders.
• Order supplies.
• File documents.
• Answer phone calls and patient call bells.
• Perform other clerical duties.
• Collaborate and coordinate communication within the patient care area.
• Perform environmental control.
• Handle revenue reconciliation.
• Manage inventory.
• Conduct data entry processing.
• Troubleshoot issues.
• Communicate effectively with patients, significant others, and the healthcare team.
• Assemble/maintain patient records, fill data, and obtain reports necessary for departmental operations.
• Coordinate department communications; accept and screen telephone calls appropriately.
• Assist in orientation of new administrative support staff.
• Maintain adequate supplies of current forms, unit supplies, and equipment (troubleshoot and maintain office equipment).
• Assist with scheduling/Shift Wizard System and timecards/payroll Kronos system.
• Demonstrate professional business etiquette.
• Coordinate department communications, relaying patient and healthcare member requests to other members of the unit.
• Respond to the individual needs of patient/family appropriate to age and special characteristics.
• Monitor, respond, and follow through patient call bell system and patient/family requests.
• Collaborate with other departments to facilitate admissions, discharges, and transfers.
• Assist the unit RN coordinator in updating HEV Enterprise Visibility for appropriate bed placements.
• Enter patient charges in Soarian Financials and coordinate with billing for patient billing and charges.

Qualifications

• High School Diploma/G.E.D. – required
• Associate's Degree – preferred
• 1‑3 years healthcare or clerical experience – required
• Ability to coordinate and work as a team member with various disciplines and departments
• Able to communicate effectively on a wide range of issues with internal and/or external customers, initiate follow‑up actions
• Able to work with others to accomplish a task or goal, be flexible in work practices, procedures, and/or processes, work efficiently with others to find solutions
• Ability to prioritize, work independently, perform all tasks in a timely manner
• Ability to calculate figures and amounts such as dollar totals, monetary conversions, discounts, interest, fractions, decimals, percentages, area, and volume
• Ability to solve technical and practical problems and deal with various intangibles in situations where only limited communication, support, information, and access exist
• Strong organizational and time management skills
• Ability to read, understand and follow oral and written instruction
• Familiarity with Medical Terminology preferred
• Basic word processing, computer input and retrieval skills (order entry)
• Ability to function within Microsoft Office programs
• Strong phone etiquette, customer service and public relations skills
• Ability to maintain a positive attitude in a fast‑pace environment
• Basic knowledge of office equipment (fax machine, copy machine, scanner)
• Equivalent combination of relevant education and experience may be substituted as appropriate

Pay

$46,215.00 - $60,080.00

Schedule

Night shift