Unit Coordinator

About the role

Serves as a support resource to patients, families and guests, unit nursing staff, allied health departments, medical staff, by assisting the unit clinical leadership with coordination of patient care services, through the provision of information and directions, securing the assistance and resources, and troubleshooting initial customer service concerns.

Facilitates the electronic storage and retrieval of patient records/orders by acting as a resource to physicians/clinicians providing the first level system support. This is done in a manner, which reflects the vision, mission and philosophy of nursing and Methodist Le Bonheur Healthcare.

The Unit Coordinator is expected to provide exceptional customer service. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Responsibilities

• Customer Service Support – Provides support to patients, Partners in Care, other family and guests.
• Proactively provides information, comfort and support to patients and their loved ones.
• Quickly responds to concerns, needs and comments, by ensuring accurate and effective communication.
• Supports the timely and accurate use of all medical record forms and documentation of information.
• Processes orders.
• Affords assistance with coordination of Patient Care Services.
• Supports Online tools.
• Supports Unit operations.
• Performs other job functions as assigned or requested.

Requirements

• Education/Formal Training Requirements: No Education Required
• Work Experience Requirements: Preferred - Administrative or clerical 1-3 years
• Knowledge, Skills And Abilities: Knowledge of medical terminology preferred. Compliance with healthcare information privacy and security regulations (HIPAA) required. Working knowledge of computer data entry/retrieval skills (MS Office Suite); prior experience with electronic medical record systems preferred. General knowledge of computer and peripheral operation for troubleshooting wireless device connectivity, launching/login changes, charging equipment, equipment storage, network logins, online help desk tickets, and intranet site utilization. Strong customer service experience in retail or healthcare setting. Must have ability to use basic office equipment; multi-line phones; good data entry skills and have legible handwriting. Excellent written, verbal and interpersonal skills to effectively and cordially communicate with a range of highly skilled medical professionals, patients and visitors. Requires attention to detail and ability to think through routine to moderately complex situations. Must maintain confidentiality of personal and sensitive data.

Qualifications

• Ability to use basic office equipment; multi-line phones; good data entry skills and have legible handwriting.
• Excellent written, verbal and interpersonal skills to effectively and cordially communicate with a range of highly skilled medical professionals, patients and visitors.
• Requires attention to detail and ability to think through routine to moderately complex situations.
• Maintains confidentiality of personal and sensitive data.

Skills

• Strong customer service experience in retail or healthcare setting.
• Working knowledge of computer data entry/retrieval skills (MS Office Suite).
• Prior experience with electronic medical record systems.

Benefits

A Brief Overview

Serves as a support resource to patients, families and guests, unit nursing staff, allied health departments, medical staff, by assisting the unit clinical leadership with coordination of patient care services, through the provision of information and directions, securing the assistance and resources, and troubleshooting initial customer service concerns.

Facilitates the electronic storage and retrieval of patient records/orders by acting as a resource to physicians/clinicians providing the first level system support. This is done in a manner, which reflects the vision, mission and philosophy of nursing and Methodist Le Bonheur Healthcare.

The Unit Coordinator is expected to provide exceptional customer service. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Pay

Commensurate with experience.

Schedule

N/A