Unit Coordinator

About the role

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise.

Responsibilities

• Oversee individual registration and verify insurance, including Medicaid eligibility and health plan enrollment.
• Collect necessary authorizations and release of information documents.
• Schedule appointments as needed.
• Communicate concerns regarding an individual’s psychiatric or medical presentation to the appropriate discipline.
• Greet and receive visitors, maintaining security protocols by monitoring the logbook, issuing visitor badges, and ensuring adherence to procedures.
• Accurately oversee and update the episode of care in the Electronic Health Record (EHR).
• Coordinate the discharge process with other inpatient facilities and manage records within the EHR system.
• Obtain and manage clinical records/documents as requested, communicating relevant information to physicians, nurses, and clinical team members.
• Coordinate with other providers to facilitate discharges and transfers.
• Assist with the 302 involuntary processes, serving as a liaison between departments and ensuring effective communication across multiple disciplines involved in individual care.
• Coordinate the ordering of individual meals, equipment, and maintain necessary unit supplies for daily operations.
• Promote a welcoming environment through excellent customer service, serving as a resource for families, visitors, and vendors, addressing their needs and inquiries.
• Answer incoming calls, provide information, transfer calls, and take messages as necessary to ensure smooth communication.
• Perform all other duties as assigned, contributing to the overall efficiency and effectiveness of the unit.

Requirements

• A High School Diploma or Equivalent.
• One year of exceptional customer service-oriented work experience.
• Three years of clerical experience.
• Current Notary or ability to become a notary within the first 90 days.
• Ability to perform Safe Clinch patient restraint techniques.
• Pass the following background checks: Child Abuse Clearance, FBI Criminal Background Check, Pennsylvania State Police Criminal Record Check.

Qualifications

• High School Diploma or Equivalent.
• Three years of clerical experience.
• Current Notary or ability to become a notary within the first 90 days.
• Ability to perform Safe Clinch patient restraint techniques.
• Pass the following background checks: Child Abuse Clearance, FBI Criminal Background Check, Pennsylvania State Police Criminal Record Check.

Skills

• Exceptional customer service skills.
• Strong organizational and time management skills.
• Effective communication and interpersonal skills.
• Proficiency in electronic health record systems.
• Knowledge of medical and psychiatric terminology.
• Ability to work independently and as part of a team.

Benefits

• Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity.
• AD&D, Short and Long-Term Disability coverage.
• Voluntary Life insurance option for employees and their families.
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan).
• Flexible Spending Accounts (health care and dependent care).
• 401k company match after 6 months (50% of deferrals up to 6% of compensation).
• Generous Paid Time Off (PTO) starting at 160 hours accrued annually and 12 recognized company holidays.
• Company-paid parental leave available to eligible employees.

Pay

The position offers additional hourly pay based on shift differentials:

• $2/hr for Monday-Thursday Nights.
• $3/hr for Friday-Sunday Nights.
• $2/hr for Saturday-Sunday Days.

Schedule

Full-time only.