Unit Coordinator

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent: to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth.

• We accept people as they are, creating safe spaces where they feel valued and respected.
• We inspire hope by walking with people side-by-side, showing them grace and compassion.
• We act with intention, holding ourselves and each other accountable, and doing the right thing.
• We work as one team, trusting and supporting each other.
• We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Pay

Virginia pay range: $24 - $26 USD

• +$2/hr → Monday-Thursday Nights
• +$3/hr → Friday-Sunday Nights
• +$2/hr → Saturday-Sunday Days

Responsibilities

• Provide administrative and clerical support of clinical services.
• Oversee individual registration process, insurance verification, answering phones, general office projects, tracking of unit census, and coordination with clinical staff to ensure efficient functioning of the unit.
• Register individuals for services, including verification of Medicaid eligibility, enrollment with a health plan, and/or confirmation of other third-party insurers.
• Collect appropriate authorizations and release of information documents.
• Schedule appointments (if applicable).
• Work collaboratively with the clinical team and communicate any concerns regarding an individual's presentation (psychiatric or medical) to the appropriate discipline.
• Greet and receive visitors. Maintain security by following procedures; monitoring logbook; issuing visitor badges.
• Oversee episode of care in electronic health record with accuracy and efficiency.
• Coordinate the discharge of individuals with other inpatient facilities and within the electronic health records.
• Obtain clinical records/documents as requested.
• Communicate information to physicians, nurses, and clinical team members.
• Coordinate with other providers to assist with the discharge and/or transfers.
• Assist with ECO/TDO process.
• Serve as a liaison to all departments and act as the key communication link between multiple disciplines associated with individual care and the smooth functioning of the unit.
• Coordinate the ordering of individual meals, equipment, and maintain unit supplies necessary for daily activities.
• Promote a welcoming environment with excellent customer service.
• Serve as a resource for families, visitors, and vendors.
• Answer incoming calls, provide information, transfer calls, and/or take messages as necessary.
• Complete all required training, attend monthly meetings, and maintain required competencies.
• Coordinate civil commitment process with all necessary stakeholders, notarize legal petitions.
• Perform all other duties as assigned.

Requirements

• High School Diploma or equivalent.
• 1 year of exceptional service customer service-oriented work experience.
• 3 years of clerical experience.
• Current Notary or have the ability to become a notary within the first 90 days.
• Must be able to perform Safe Clinch patient restraint techniques.
• Must comply with the Company’s mandatory vaccination policy, including showing proper documentation, or be exempt pursuant to the Company’s exemption process prior to start date.
• Must pass State of Virginia Fingerprint Clearance.
• Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check.
• Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search.

Qualifications

It would be great if you had previous behavioral health experience.

Benefits

Full-time only:

• Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity for employees and their families.
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability.
• Voluntary Life insurance option for employees and their families.
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan).
• Flexible Spending Accounts (health care and dependent care).
• 401k company match after 6 months (50% of deferrals up to 6% of compensation).
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays.
• Company-paid parental leave available to eligible employees.

All Employees (Pool, Part-time, and Full-time):

• Employee Assistance Program to help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support.
• After 90 days, you are auto-enrolled in the 401k Plan.

Connections Health Solutions is proud to be a Second Chance Employer.