UNIT CLERK/SECRETARY/COORD

Horizon Health Corporation is seeking a Unit Coordinator for our brand new Crisis Receiving Center with 24 chairs in Chesterfield VA.

About the role

The Unit Coordinator provides essential administrative and clerical support of clinical services, ensuring the smooth and efficient functioning of the unit. They oversee the individual registration process, insurance verification, answer phones, handle general office projects, track unit census, and coordinate with clinical staff. The Unit Coordinator is the resident expert regarding the involuntary process and oversees patient flow of the unit.

Responsibilities

• Serve as the primary administrative resource for the Crisis Services Unit, including walk-in, mobile crisis, and crisis residential components.
• Answer the telephone for admission and discharge purposes (e.g., police, EDs, and other psychiatric hospitals).
• Arrange pick-up orders with police and document all efforts made to law enforcement regarding pick-up orders.
• Maintain the patient board: enter new arrivals, assign providers, nurses, crisis workers, and prioritize arrivals.
• Monitor the electronic individual tracking system to ensure all records reflect real-time admission status.
• Oversee that all Court Ordered Evaluations (COE)/Persistently and Acutely Disabled (PAD) detention orders are served, and proof is sent to the County Psychiatric Hospital legal department within prescribed deadlines (if applicable).
• Manage calendars, schedule meetings, coordinate staffing schedules, and arrange logistics for trainings or team events.
• Maintain accurate documentation, forms, and records in accordance with organizational policies and applicable behavioral health regulations.
• Support onboarding activities for new crisis team staff, including training schedules, documentation coordination, and system access requests.
• Coordinate and oversee bed placement of patients with other facilities and within the Electronic Health Record (EHR).
• Facilitate clear communication between crisis staff, leadership, partner agencies, and community stakeholders.
• Screen, route, and prioritize incoming calls, emails, and inquiries to appropriate clinical or supervisory personnel.
• Assist in preparing internal and external communications, including memos, reports, agendas, and meeting minutes.
• Ensure staff compliance with standards of care, customer service expectations, and confidentiality requirements.
• Maintain 24/7 availability to support staff reporting or responding to urgent and crisis situations.
• Coordinate the administrative process for handling involuntary paperwork, check documents for completeness, notarize involuntary paperwork, log the involuntary forms, and hand off paperwork to the prescribing provider for review.
• Participate in ongoing training, including in-services and other activities to maintain and improve competency.
• Assist medical staff by obtaining and relaying individual information from hospital ED staff, clinical staff, family members, and/or other providers.
• Monitor medical and clinical timelines of the involuntary process.
• Track and compile data related to crisis encounters, staffing levels, quality metrics, and operational performance.
• Assist with preparing monthly, quarterly, and annual reports for program leadership or regulatory bodies.
• Ensure adherence to confidentiality standards, including HIPAA and organizational privacy policies.
• Monitor and maintain department logs, audits, and compliance documentation as required.
• Register and check enrollment eligibility, including Third Party Liability and private insurance.
• Process invoices, purchase orders, and departmental expenses following organizational procedures.
• Maintain inventory of office supplies, crisis forms, technology resources, and program materials.
• Assist with budget tracking, procurement, and vendor coordination.
• Support a trauma-informed, client-centered environment for individuals in crisis and their families.
• Provide professional, compassionate assistance to clients and visitors upon arrival—without engaging in clinical decision making.
• Help maintain a safe, organized workspace consistent with crisis program standards.
• Perform other duties as assigned/required by this position.

Requirements

• High School Graduate/GED required.
• 3-5 years of related work experience required.
• Associate degree or above in business, clinical administration, or behavioral health highly preferred.
• Minimum of three years’ experience in administration.
• Minimum of one year of experience in behavioral health.
• A current notary required or the ability to become a notary within the first 90 days.
• Fingerprint Clearance Card.
• Knowledge of all code procedures.
• Knowledge of personal hygiene training techniques.
• Knowledge of psychiatric care techniques.
• Knowledge of aggressive behavior management techniques.
• Knowledge and training in CPR/First Aid.
• Knowledge of admitting procedures.
• Knowledge of intake calls.
• Skill in organizing and prioritizing workloads to meet deadlines.
• Ability to participate in all aspects of patient care management.
• Ability to work in a fast-paced environment.
• Ability to meet corporate deadlines for trainings.
• Skill in telephone, radio etiquette, and paging procedures.
• Effective oral and written communication skills.
• Ability to communicate effectively with patients and co-workers.
• Ability to adhere to safety policies and procedures.
• Ability to use good judgment and maintain confidentiality of information.
• Ability to practice Therapeutic Boundaries.
• Ability to work as a team player.
• Ability to demonstrate tact, resourcefulness, patience, and dedication.
• Ability to accept direction and adhere to policies and procedures.
• Ability to recognize the importance of adapting to various patient age groups (adolescent, adult, and geriatric).
• Ability to react calmly and effectively in emergency situations.

Benefits

For Full-time Positions:

• Competitive Compensation.
• Excellent Medical, Dental, Vision, and Prescription Drug Plan.
• 401(K) with company match and discounted stock plan.
• Long and Short-term Disability.
• Flexible Spending Accounts; Healthcare Savings Account.
• Life Insurance.
• Career development opportunities within the company.
• Tuition Assistance.
• Rewarding work environment.

About the company

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During 2024, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and in 2023, listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities, and ambulatory care access points, an insurance offering, a physician network, and various related services located all over the U.S. States, Washington, D.C., Puerto Rico, and the United Kingdom.