UNIT CLERK - EMERGENCY DEPARTMENT

About the role

The Nursing Unit Clerk performs clerical functions related to the admission, discharge and continued hospitalization of the patient. This position ensures that physicians and other clinicians are enabled and supported in the accurate, effective, efficient and safe use of the electronic patient record. The Unit Clerk contributes to the organization of the department as well as to the delivery of patient care within the parameters of hospital policies and performs receptionist duties.

Responsibilities

• Acts as a role model of service excellence exemplifying courtesy, compassion, and responsiveness towards all customers (patients, families, visitors, physicians, and other members of the health care team).
• Establishes a welcoming environment by greeting others in a courteous and professional manner. Speaks to people, making eye contact and introducing self.
• Advises physicians of the nurse assigned to their patients
• Notifies the appropriate nurse of the need to round with the physician.
• Demonstrates effective use of communication techniques in a professional and courteous manner and takes thorough messages.
• Operates the telephone: answer, transfer, hold, three-way call, speaker phone.
• Supports individual communication strategies, e.g. white board
• Maintains as organized, clean, and uncluttered work space and nurses station.
• Maintains a complete electronic patient chart and companion paper chart while supporting and protecting the integrity of the electronic medical record.
• Notifies RN promptly of a 'stat' order.
• Schedules follow-up appointments for post discharge patients
• Notifies physician offices of consults.
• Reviews communication orders and act upon to facilitate completion.
• Assists in maintaining appropriate staffing levels by identifying and contacting replacement staff as needed.
• Enters Staff assignments in a timely and accurate manner and updates as needed.
• Participates in unit performance improvement activities designed to enhance the quality of patient care and customer service.
• Assists in data collection process as requested.
• Recommends modifications for performance improvement.

Qualifications

High School Diploma or GED.

Sound judgment, problem solving skills, strong oral and written communication skills, ability to follow directions from other team members; works independently assigned duties.

Strong organizational skills, Proficient keyboarding skills.

Medical Terminology preferred.

Skills

Effective communication skills.

Ability to follow directions from other team members; works independently assigned duties.

Strong organizational skills, Proficient keyboarding skills.

Medical Terminology preferred.

Benefits

N/A

Pay

N/A

Schedule

N/A

Required Qualifications

High School Diploma or GED.

Sound judgment, problem solving skills, strong oral and written communication skills, ability to follow directions from other team members; works independently assigned duties.

Strong organizational skills, Proficient keyboarding skills.

Medical Terminology preferred.

Preferred Qualifications

Medical Terminology.

License, Certification & Clearances

Act 34-PA Criminal Record Check from the PA State Police system.

Supervisory Responsibilities

This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.

Position Type/Expected Hours of Work

Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).

Travel

Travel may be expected locally between Excela Health locations.

LEAN Actively Promotes a Lean Work Culture

Strives for behavior consistent with being committed to Excela’s missions, vision and values.

AAP/EEO

Excela Health is an Equal Opportunity Employer.