Unit Clerk

About the role

APS is mandated by the State of New York to provide social, legal and protective services to individuals 18 years of age and older who require assistance due to mental or physical impairments. The unit clerk performs moderately difficult and responsible clerical activities for All Units in the Office.

Responsibilities

• Stock and maintain all necessary units supplies
• Handle message taking, case record retrieval, and section supply requisitions
• Document processing and updates in the APS case management system
• Supervise inter and intra city agency mail communication to ensure efficient information sharing
• Prepare unit requisition forms for necessary section supplies
• Process incoming mail, including receiving, opening, sorting, routing, and distributing received materials
• Respond to telephone inquiries, refer/transferring callers to appropriate unit/employee, taking messages as necessary, and providing information where appropriate
• Clear cases on APSNet databases to determine status of applications, current unit assigned to, and correct reflection of supervisor and caseworker data
• Gather and sort received case information from inter-office, U.S. Mail, and faxed sources
• Maintain schedules for staff in the Units as directed by Field Supervisor for Lunch Hours, field days, etc.
• Perform difficult and responsible clerical operations, maintaining caseworker rotation in APSNet system and coded forms
• Clear cases on APSNet databases to determine status of application, current unit assigned to, noting supervisor and caseworker are correctly reflected, trouble shooting with staff case action and data input
• Gather and sort received case information from inter-office, U.S. Mail, and faxed information by unit workers
• Prepare unit requisition forms for necessary section supplies
• Process incoming mail, by receiving/ opening/sorting/routing/distributing received materials, to ensure prompt receipt to addressees
• Respond to telephone inquiries, by referring/transferring caller to appropriate unit/employee, taking messages as necessary, and providing information where appropriate, to service persons calling the agency/reduce necessity for in-person visit by caller

Requirements

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

Skills

• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

Benefits

Not specified

Pay

$42,288 - $48,631

Schedule

9:00am-17:00pm (Flexible)

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

Additional Information

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
• New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
• The City of New York is committed to providing reasonable accommodations for applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency representative at the time of interview.